Working in the IT Outsourcing division of Xerox Business Services, XBS utilizes leveraged utility models to bring economies of scale, thought leadership and cost savings to organizations while enabling them to focus on core business functions. Lead point of client engagement responsible for customer satisfaction, retention and growth across high profile partnerships with an annual run rate of $100 Million+.

Hired as a Travel-Hospitality Subject Matter Expert to wrangle a fragmented line of business. Key clients included Caesars Entertainment, Delta Air Lines, Intercontinental Hotel Group, Virgin USA and Wynn Resorts. Tasked with building a formal approach to hotel casino project management and growth while leading all daily client and prospective engagements. Key solutions focused on driving new customer acquisition by leveraging analytics and multi-channel marketing. Market Manager - Media, Travel & Entertainment Lead point for account attraction, retention, profitability & growth increasing portfolio 50+% in less than 3 years Exceeded all financial targets (revenue, run rate & company accounts receivables metrics) for 10 consecutive quarters Oversaw the creation & execution of 100’s of multi-channel marketing campaigns (digital, direct, sms, social and web)