Ruben C.

- Managing and leading IT projects, facilitating the technology and needed processes to support the strategy and business objectives. - Coordinating with the business areas the launch of new products, campaigns, processes and services (accounts, loans, cards, insurance, fidelity programs, legal projects, new client process, etc.). - Participating in the definition of the project´s scope, estimation, objectives, deliverables and execution. - Defining project specifications and features according to the company strategies. - Participating in preparing the IT plan and controlling the budget of the department. - Optimizing the channel experience, customer satisfaction, and revenue enhancement, improving cross-selling efficiency to bring them more business from existing and new customers. - IT business support for virtual banks.

- Participated in the definition, development and consolidation of the Project Management Office (PMO) and the SQA area. - Analyzed the requirements and needs of the IT and business areas. - Lead the projects and services management with participation and support in strategic and operational plans. - Definition of KPI dashboard control. - Analyzed and selected tools for the management and control of the IT department. - Implemented methodologies and processes for the department. - Ensured Project Management standards were followed. - Managed and facilitated the portfolio management process.