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EXPLORE
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$30 USD / Hour
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Jamaica (12:24 AM)
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Joined on July 5, 2012
$30 USD / Hour
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Proactive, Accomplished, Results and Detail Oriented Project Management Professional with a Bachelor’s Degree in Computer Science. Over 10 years experience in Data Analysis, Project Management and Client Relations. Highly successful leading teams to maximize the client service experience, meeting deadlines, improving productivity/efficiency, and achieving major company goals maximizing EBITDA
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Experience
Jamaica Public Service Company Ltd.
Jan, 2018 - Present
•
8 years, 5 months
Project Manager
Oct, 2020 - Present
•
5 years, 8 months
Managed Smart Meter Programme, which included Residential, Commercial, Transformer & Check Metering Projects.
Project officer
Jan, 2018 - Sep, 2020
•
2 years, 7 months
Providing leadership, project management, technical and administrative support for the deployment of smart meters and the rehabilitation and replacement of end of life metering .solutions
Jan, 2018 - Present
•
8 years, 5 months
Workforce Agent
Oct, 2010 - Present
•
15 years, 9 months
Utility Company
Oct, 2010 - Present
•
15 years, 9 months
Monitors Service Level targets and staffing resources daily and make real-time adjustments as needed. Schedules vacation, contract breaks and makes all necessary shift adjustment. Monitors and tracks agent and call volume trends and produce daily, weekly and monthly reports for department heads
Oct, 2010 - Present
•
15 years, 9 months
Customer Care Agent
Oct, 2005 - Feb, 2009
•
3 years, 4 months
Digicel Jamaica
Oct, 2005 - Feb, 2009
•
3 years, 4 months
Providing first class customer service to Digicel's customers, while bringing to resolution all queries, through own merit and working closely with other teams as appropriate. A personal ownership and a pro-active approach to the role were essential in maintaining the excellent service achieved by the team, while dealing with a high volume and prompt turn around of customer queries. Numeric and literacy skills were also mandatory to the role.
Oct, 2005 - Feb, 2009
•
3 years, 4 months
Education
BSc. Computer Sience (Major) Mathematics (Minor)
2005 - 2009
•
4 years
Jamaica
2005 - 2009
•
4 years
High School Diploma
1998 - 2005
•
7 years
Jamaica
1998 - 2005
•
7 years
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