Joy A.

CURRICULUM VITAE OF JOY S. ANUNCIACION To be part of a dynamic company where I can hone my skills and contribute to the growth of the company. Permanent Address: #277 Brgy. Lydia, Marcos, Ilocos Norte Mobile number: 09084831197/09295032516 Email address: EDUCATIONAL BACKGROUND June 2009-March 2011 University of Baguio Upper General Luna Road, Baguio City AB Masscommunication 3rd year May 2001 – June 2002 AMA COMPUTER LEARNING CENTER Shaw Blvd., Mandaluyong City Computer System Development and Programming June 1997-March 2001 CENTRO ESCOLAR UNIVERSITY San Miguel Ave., Mendiola, Manila Bachelor of Arts in Masscommunication, Major in Broadcasting (Undergraduate) 1993 – 1997 La Concordia College Pedro Gil, Paco, Manila EMPLOYMENT BACKGROUND June 26, 2012-Present Empress RTW and General Merchandise National Highway, Brgy. Lydia, Marcos, Ilocos Norte (Consultant/ Asst. Inventory Auditor) Job Description: • Check purchases and distribution of merchandise for sale at the boutique, check over-all inventory of the products, provides feedback which services and products are most preferred by the customers, checks the quality and price of the products being sold. Assists in checking over-all sales receipts and income. April 02,2012- August 08,2012 Teletech Philippines 22nd Floor Robinson’s Cybergate Tower 3 Pioneer St., Mandaluyong City (Technical Support Representative, Charter Communications) Job Description: • Receive calls from customers, assist in troubleshooting video concerns like checking their account, sending signal to reactivate cable box, if all basic troubleshooting steps fail, agent will send a technician, if customer wants an earlier schedule, agent will call dispatch to check for an earlier schedule, processes credit on customer’s account in the event of a reported outage in the area, can also process pay-per-view event per customer’s request, helps in programming customer’s video remote to support both cable box, television, and customer’s other entertainment equipment August 23, 2011- February 03, 2012 Convergys Philippines Corporation Convergys 1 Bldg., 6769 Ayala Ave., Cor. Salcedo Village, Ayala Makati City (Customer Service Representative, OnStar) Job Description: • Receive calls from customers; assist in enrolling and activating the device. Reactivate the subscriber’s subscription plan if there is an existing account by providing the preferred plan. Provides compensation for any failed OnStar activation by giving complimentary subscription or prepaid minutes, consolidation of all GM vehicles under a preferred account. Reactivation of OnStar system in case that the previous activation was not successful May 31, 2011-August 19, 2011 Teleperformance Octagon Bldg., One San Miguel Ave., Pasig City (Customer Support Representative, Barclays Bank) Job Description: • Receive calls from customers, assist in card activation, offer value-added service to their credit cards, assist in processing payments, balance transfer, track and verify transaction with the customer, if transaction is fraud, agent will block the credit card and issue a new one to the customer, verify and explain their balance and their late fees, finance charge and other concerns, update member number for airline points/miles, assist customer in redeeming points if applicable, and address customer’s any inconveniences with regards to their account. September 11, 2007- November 15, 2007 HENKEL ASIA PACIFIC FINANCIAL SERVICES CENTER LTD. 19th Floor, LKG Tower, Ayala Avenue, Ayala, Makati City (Assigned by MICRO COMPUTER AS IT HELPDESK AGENT) Job Description: • Basic Formatting and installation of software needed by employees of the said company. • Receiving and logging of calls, issues raised by employees regarding their workstation. • Created the First IT-Helpdesk manual of HENKEL ASIA PACIFIC FINANCIAL SERVICES CENTER LTD.(Makati City Branch) • Trained female employees of Micro Computer Leader on how to use the basic software of companies being assigned to them. • Done basic hardware troubleshooting when the assigned On-Site Technical Engineer is not available. March 26, 2007 – August 31, 2007 ETELECARE GLOBAL SOLUTIONS 21st Floor, Cyber One Bldg., Eastwood City, Bagumbayan, Quezon City (Technical Support Representative, Matrix ACS by DELL) Job Description: • Basic Configuration of Pre-loaded Software by barging on customer’s system (with customer’s approval) • Guiding customers on how to reset the IP Address of their system by phone (DELL) • Guiding customers on how to perform Manual Operating System Re-Installation by phone • Dispatching parts replacement after performing troubleshooting steps with the customer thru phone that leads to parts replacement.(with Level 2 Technician approval) • Calls back the customer (if scheduled for callbacks) to check if the customer already received the part/s dispatched by the agent, and guides them on how to replace the parts thru phone. • Checking the status of parts dispatched. • Offers best effort solution (system troubleshooting) to issues that is already considered “out of scope” support. • Uses other internet tools in assisting customers in solving their issues with their system (whether software or hardware) October 8, 2006 – March 23, 2007 [login to view URL] COMPUTER CENTER. November 2007- May 2011 National Highway, Brgy. Lydia, Marcos, Ilocos Norte (Data Encoder) Job Description: • Basic troubleshooting of the computers (Hardware and Software). • Typing jobs for office or school purposes. • Setting up of network connection of the computers. • Printing jobs. • Invitation making (for special occasion). • Timekeeping. • Formatting of hard drive (when necessary). • Network troubleshooting (basic). • Resetting of IP address (basic and when necessary). • Knowledgeable in MS Windows 2000, XP, and Windows Vista. • With good communication skills (ORAL AND WRITTEN). • Knowledgeable in software/hardware troubleshooting. • Knowledgeable in Wired and Wireless Networking through set-up and troubleshooting. • Knowledgeable in basic TCP/IP configuration. • Knowledgeable in Microsoft Office 95, 97 and 2003, 2007 (Word, Excel, PowerPoint). I hereby certify that the above statement is true and correct to the best of my knowledge and belief. JOY S. ANUNCIACION Applicant