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EXPLORE
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India (10:57 AM)
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Joined on July 10, 2012
I have 7 years of total work experience out of which 6 years is in BPO industry. My knowledge and implementation varies in various domains like customer service, retentions, collections, outbound sales & inbound sales and have conducted several process and soft skill trainings for various processes. I have also handled and managed transaction quality and back office operations. I am currently working as a voluntary writer for an e-magazine which promotes and endorses social causes and changemakers. My key skills are strong communication skills(written as well as oral), excellent typing skills with zero errors, good analytical skills, quick learner and outstanding grasping ability
No reviews to see here!
Experience
Writer
Jun, 2009 - Present
•
17 years, 1 month
Youth Leader Magazine
Jun, 2009 - Present
•
17 years, 1 month
Current Designation: Writer Work Profile: o Working as a voluntary writer with YL India which is an official project of UNITED NATIONS and having UNESCO recognition o Functioning as a medium for youth leadership and positive change by identifying and endorsing change makers o Conduct online interviews and craft inspiring and empowering articles Article References: E-copies of publications can be furnished upon request. To preview all published articles, please visit the website.
Jun, 2009 - Present
•
17 years, 1 month
Team Leader
Sep, 2007 - Feb, 2009
•
1 year, 5 months
Intelenet Global Services
Sep, 2007 - Feb, 2009
•
1 year, 5 months
Daily Management: o Handling team of 14 advisors managing payment investigations o Ensuring adherence to daily cut offs and queues in accordance with SSA o Monitoring and managing zero losses within the team o Managing attrition by identifying EWS and accordingly implementing action plan o Preparing hiring forecast for the next quarter o Conducting Ops round for right fitment of candidate o Impart timely feedback and coaching to advisors for consistent development and provide opportunities & c
Sep, 2007 - Feb, 2009
•
1 year, 5 months
Quality Leader
Jun, 2004 - May, 2006
•
1 year, 11 months
3 Global services Pvt Ltd
Jun, 2004 - May, 2006
•
1 year, 11 months
Daily Management: o Transaction monitoring as per quality guidelines. Concentrating on balancing Customer Experience & Business interest. o Impart constructive feedback and coaching to advisors for consistent development. o Preparing weekly/monthly/quarterly reports to highlight trends, progressions and conducting comparative analysis. o Organize and direct periodical calibration sessions with clients/operations to attune evaluation approach. o Conduct periodical team meets and training session
Jun, 2004 - May, 2006
•
1 year, 11 months
Education
Mithibai College
1994 - 1999
•
5 years
B.COM
India
1994 - 1999
•
5 years
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