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@sanvasanth
Flag of India Chennai, India
Member since October, 2011
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sanvasanth

Çevrimiçi Çevrimdışı
Have demonstrated the ability to lead and train a team and handle projects in the past 6 years of experience in the BPO industry.  Have strong leadership, technical and interpersonal skills with good communication ability. Is a very quick learner in technical processes and has handled various projects independently and has managed teams. Highly customer centric and displayed a great communication skills in inbound calls with outstanding customer satisfaction results. Has great MS office skills.
$5 USD/sa
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Deneyim

Team Leader

May 2011 - Nov 2012 (1 year)

Process Description - Telecom Industry - Data mining, Data Cleansing and Data migration Held increasingly responsible position as a result of demonstrating a solid track record for managing and delivering multiple projects with high customer satisfaction results and utmost quality o Responsible for managing a team of 20 members with 4 to 5 projects o Organized training workshops to improve competence of the members who were lagging behind in terms of performance o Have analyzed the individual perfor

Senior Associate

Jun 2008 - Apr 2011 (2 years)

Process Description - Telecom Industry - Data mining, Data Cleansing and Data migration o American based Service Provider with projects duration ranging from 3 months to a year. Is one of the leaders in the telecom industry that has outsourced its data migration, data cleansing and support function to Wipro o Analysis of Network Inventory information by comparing Legacy systems and Field audited information o Responsible for adding, disconnecting and modifying data in Telcordia tools (Network Engineer,

Senior Associate

Apr 2007 - Jun 2008 (1 year)

Process Description - Technical Support Helpdesk providing resolutions to residential customers of one of the leading ISP's in USA o Responsibilities include handling inbound calls resolving the residential customers' technical issues. Was well versed in establishing local area networks, configuring various routers, modems and wireless devices o Sound knowledge in securing the wireless routers and configuring wireless desktops, laptops to the local area network o Dealt with Operating system

Associate

Oct 2006 - Mar 2007 (5 months)

Technical Support Helpdesk - Providing resolutions to residential customers of one of the leaders in Internet Media software and services in USA.

Customer Suport Representative

Nov 2005 - Jul 2006 (8 months)

Business Development - Generating leads for a business expansion plan

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