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Flag of India Hyderabad, India
27 Mart 2006 den beri üye
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CORPORATE OVERVIEW : EXTreme Animations, a Professional Services Provider (PSP) is a corporate with the main objective of providing professional IT enabled services to corporate who need such services. EXTreme takes pride in producing work of the highest quality, aiming for a positive, Pro-active and aggressive approach. We have a well-balanced and effective staff. EXTreme concerned that your business has a strong management team and that you have the information you need to build a strong business. It reaches into every aspect of your business operations. When EXTreme works with your business, we become a part of your team. As part of that team, we are committed to the successful operation of your business. We work with your business to address problems, meet deadlines and plan for future growth. A business relationship with our company is a long-term relationship. The personal attention of one of our professionals is guaranteed from the beginning -- throughout the relationship. To accomplish our goals, the company has hired highly motivated and trained staff. Our staff are outgoing, caring, and of unquestioned integrity. Our clients are of the highest integrity, appreciate us, pay for our services in a timely manner and have always been "cheer leaders" who have referred others to us. Fees for our services have always provide value in excess of the cost. OUR VISION: EXTreme vision is to become a premier outsourcing company from India targeting US, Canada, UK and Europe clients. EXTreme provide a comprehensive set of outsourcing solutions. Our Vision is the highest quality leadership involving competent personnel to provide solutions to non-core, competences in various world wide industries and to exceed their requirement through process of continuous quality improvements. MISSION: EXTreme is well positioned to take advantage of outsourcing of non-core competent activities of Global companies with an established outsourcing infrastructure and corporate strategies. Looking ahead our Mission is to achieve and sustain our place as a premier company of outsourcing model and maintain market leadership. Our Mission is to be creative and innovative in providing solutions to the satisfaction of our clients in ITES and BPO. Our global workforce identifies customer needs and delivers as promised timely, reliable, qualitative and cost-effective services. The fundamental objective, if met truly and completely, will ensure the success of an organization in today’s competitive world. BUSINESS PROCESS OUTSOURCING (BPO) EXTreme • Is a fast growing Business Process Outsourcing (BPO) Company servicing Domestic and International clients • Provides a wide range of services in BPO/Contact center Operations • Is a one stop for all your outsourcing needs, can take care of some or all non-core functions • Specializes in providing an Ideal combination of onsite and offshore model at optimum level to maintain high Quality, Complete Reliability, Quick turnover but at Best Rates • Is a combination of Functional and Vertical experts working onsite and highly educated, talented, hard working young talents working from offshore Meets International Quality standards and follows COPC Standards, the best in BPO EXTreme, in consultation with client senior management, agreed on a transition plan to be executed on a pilot basis within a challenging timeframe. Pilot transition was aimed at demonstrating successful off shoring and involved migration of processes across 3 business units. EXTreme successfully program managed and transitioned the pilot effort on an end-to-end basis right from process identification to delivery of training, infrastructure set up and operations stabilization. EXTreme adopted a flexible transition and training approach across business Practices. This proved to be a valuable learning experience for both EXTreme and client management to decide the future course of action. With a view to having a truly significant learning experience from the pilot program DATA ENTRY EXTreme offers high quality, time bound and cost effective data entry services. Our services are ideally suited to high volume data entry applications such as CD-ROM publication, Database and Mailing list compilation, surveys and Questionnaire, Litigation support, Electronic Publication and Multimedia System. No matter how complex your data, ODE guarantees an accuracy level of up to 99.995%. TYPES OF DATA ENTRY & CONVERSION JOBS • Tiff file conversion & Processing • Word Processing • Microfiche Scanning • OCR • Text / Data Entry • PDF file conversion JOBS EXECUTED AND CAN BE HANDLED BY US • Hard copies on Line Printer • Surveys • Mailing list • Directories • Company Reports • Questionnaires • Market research Tabulations • Web • Legal Records • Database creation of various Government applications • Resume TYPICAL FORMATS IN WHICH WE CAN DELIVER THE DATA • Database Format • Excel Format • Word Format • Access Format • Text Format • HTML Format • ASCII Format • Binary • Tiff file conversion & Processing • PDF file conversion • Any other type you require FINAL OUTPUT OPTIONS WE CAN PROVIDE INCLUDE • Printed hard copies on Line Printer • Via Internet E-mail • FTP Upload • CD-R / CD-W • 3.5 inch diskette FORM PROCESSING • Form Processing and Data Capture • Claims Forms Processing in Health • Insurance • Medical • Financial • Hospitality EXTREME SERVICE DELIVERY MODEL For BPO projects, we follow the EXTreme, which is a robustly defined framework to manage the complete BPO process migration and transition management and has been developed based on the experience gained from migrating more than 200 remote business processes to India over the past two years. This proven service transfer platform is designed to ensure process integrity and minimize inherent migration risks. The model includes a tried and tested Transition toolkit to support transition management by ensuring that there is a documented methodology with formats, tools, guidelines and past earnings in place to aid the transition team in de-risking the transition of a customer's processes and reducing the pain of migration as much as possible. A coordinated project management system captures critical client documentation and incorporates an extensive knowledge base that assists the transition management team in understanding, duplicating, and migrating mission-critical business processes. WHAT WE BRING TO YOU We create long-term relationship for our clients by investing heavily in technology, quality, infrastructure and processes. We customize specific solutions to meet specific client's needs of our clients and work towards win-win partnerships with our clients. Some of the significant benefits of working with us include: FOCUS ON CORE COMPETENCE With our collective experience in business process outsourcing spread across diverse industries, you can safely leave all your business process needs to focus and us on your core businesses and nurturing your core competence. ASSURED QUALITY Our Quality philosophy focuses on Continuous Improvement, having adopted the rigorous Six Sigma quality process with Kaizen and COPC Certification. Our Six Sigma approach focuses on constant measurements and continuous improvement and results in process/productivity improvements while promoting a total quality culture BOTTOM LINE BENEFITS Time-tested, proven systems and processes ensure critical cost savings. For instance, our mature global delivery model, Global gains has reduced costs by as much as 35% in the first eighteen months. With state-of-the-art communication facilities and infrastructure, our offshore centers function as virtual extensions of your offices providing 24 x 7 support and huge cost advantages. ACCESS TO WORLD-CLASS TALENT We firmly believe that hiring the best talent and robust people practice are key to creating "customer delight" and providing "best-in-class" services. Each candidate hired at EXTreme goes through a rigorous selection process to ensure that the right skill set is matched with the right client requirement. Our satisfied associates translate into higher productivity, higher efficiency and job performance. This also means lower turnover of staff supporting the client and lower learning curves for client processes. This coupled with our superb training provide a global work force QUALITY Quality is a key support function. Its primary objective is to bring about quality improvements, both at the time of migrating the process as well as, once the process is in production. Productivity gains resulting from these quality improvements are shared with the customer. The fundamental approach of the Quality team is to assess and prioritize the opportunities for process improvement, map the processes to record the defects and continuously improve the processes. To improve the processes continuously, IT Services follows a disciplined problem solving method called DMAIC -Define-Measure-Analyze-Improve-Control. This approach to quality emphasizes Variation Tracking, Customer focus and Wing-to-Wing measurement. The Wing-to-Wing thinking emphasizes understanding the customer's process, changing the metrics system to match the customer cycle time, refocusing on the quality projects and changing internal processes to deliver differentiated services. Our Quality Vision " Completely Satisfying Customer Needs Profitably" is realized through continuous on-going quality improvements. The resultant productivity gains are shared with customers as an incentive for them to initiate and implement quality improvements as well Six Sigma is the driving force behind our continuous innovations and process improvement. Our commitment to achieve service excellence and operational efficiency through innovation is because Six sigma values are deeply ingrained in all aspects EXTreme - whether it is the organization structure designed to support client satisfaction or the rigorous measurement and tracking processes. Quality training begins as part of induction and is reinforced through quality projects undertaken to ensure significant returns. We have leveraged our successful implementation of Six Sigma practices to meet the significant challenge of moving processes offshore. Moving processes half way across the globe without a hitch, is one of the core areas of our expertise. The transition methodology we use for this process has stood the test of time, having been successfully applied to over 100 situations. This has been possible through strict adherence to stringent six sigma practices at every stage of the process. We strive to remain a world-class quality company by focusing on the three essential elements of quality-the Customer, Process and Employee. THE CUSTOMER: QUALITY FOR CUSTOMER DELIGHT EXTreme universe has always had the customer as its center. It is customers who define quality - by expecting exceptional performance, reliability, competitive prices, on-time delivery, service, clear and correct service delivery and more. We believe that just being good is not enough. Surpassing customers' expectations is what it takes to provide superior value! THE PROCESS: QUALITY THROUGH OUTSIDE-IN THINKING Quality requires us to look at our business from the customer's perspective, not ours. In other words, we must look at our processes from the outside-in. By understanding the transaction lifecycle from the customer's needs and processes, we discover what they see and expect. With this knowledge, we identify areas where we can add significant value to our customers and share best practices across processes and businesses. THE ASSOCIATE: QUALITY THROUGH COMMITMENT People creates results. Involving all associates is essential to our quality approach. EXTreme is committed to providing opportunities and incentives for associates to focus their talents and energies on delighting customers. Associates who have an idea on improving services are encouraged to submit their ideas. Some of these suggestions grow to become full-fledged projects and improve profitability and effectiveness, both for our customers and us. All EXTreme associates are trained in the statistical tools and techniques of Six Sigma. OUR METHODOLOGY: We at EXTreme follow the 6 layered steps from the time we interact with a prospective client first and commencement of services. We follow these strictly and thus ensure that we know the needs of the client very well before we commence our services. That’s why we perform the Client Need Analysis before we make an offer. Also, we have evolved a unique concept wherein we prepare an Approach paper and let the client know what methodologies we intend to adopt to perform the agreed services. To put it simply, this enables the client to understand clearly our approach. The 6 steps followed by us are – Introduction & Preliminary Discussions Performing Client Need Analysis Offer by us and Acceptance by clients Service Agreement and sign off Preparation of Approach Paper by us Commencement of services Why EXTreme: You would be benefited though the services we provide due to the following reasons: • High Quality • Profitable Cost • Quick Start Up Time • On Time Delivery • Maintenance and Support EXTreme is the Right Choice: • The time zone difference from India to the Western countries gives a 24 hour turn around operations. • Quality is the MANTRA, high uncompromising service level expectations. • Competitive pricing with over all price advantage. • Associate state-of-the art communication back bone, linked to services, co-located with unlimited internet band width. • Internal, documentation QA process INFRASTRUCTURE: • Centrally located in the city of Hyderabad. • Secured server to support transfer of data. • Secured server for database and web related services. • All the above co-located with major ISP in Hyderabad with bandwidth capabilities to handle high volume of operations from any part of the world. • Over 100 work stations currently working in two shifts. • Backed by a very strong force center in Hyderabad with backups and contingencies inbuilt to render UPS 7 X 24 basis. • Dedicated Internet connectivity. BOARD OF DIRECTORS: Mr. Satya Narayana Prasad.M, Managing Director. He is a technical architect with 8+ years of experience on IT services with 6 years of Global experience in Singapore on various web technologies. He is graduated with B.E. Mechanical from reputed university. He has sound knowledge to develop various software products and managing the team. With in this few years of experience he has worked with top notch MNC’s like NCS (National Computer Services), Singapore, Logica CMG, UK etc.,
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