Selvi J.

Dynamic and committed individual with extensive experience in digital technologies, customer interaction and engagement and big data and analytics. With over 16 years of experience in technology, I have led and managed transformation projects in leading service providers across the globe, defined standards with TMForum on areas such as Omni Channel and Customer Experience Management and led teams delivering and defining digital strategy and execution for companies globally. I consider myself an avid enthusiast towards designing, delivering and measuring Customer Experience with experience in working in several roles from Solutions and Product Management to Delivery and also Marketing. My greatest asset beyond technology is the ability to understand complex business problems and be able to articulate them into simple business and technology capabilities. With my project management and project delivery experience, I can then chart out the right strategy, architecture and model for implementation. Specialties: Digital Strategy and design, Solution Development, Business and Enterprise Architecture, Customer Experience (CEM), NPS, Value Based Selling and Services Program Management.