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Customer Support Data Entry Data Processing Excel Virtual Assistant
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Sheila B.

@sheilablen

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Data Entry Specialist/Customer Care Expert

$5 USD / Hour

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Philippines (1:12 PM)

Joined on June 11, 2012

$5 USD / Hour

I have been a Customer Service Representative for 3 years in a BPO company and my account deals with billing inquiries from customers as well as sales support. We review the bills that the customer is disputing and make sure that everything is accurately charged to make sure that they are getting the best possible value for their money. If they are not, then we offer alternative products that will provide best service to them.

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Experience

Accounting Staff

Dec, 2010 - Present

15 years, 7 months

Rural Bank of Escalante, Inc.

Dec, 2010 - Present

15 years, 7 months

Update books of accounts everyday Assist customers with inquiries about loans and savings account submit report to the head office

Dec, 2010 - Present

15 years, 7 months

Customer Service Associate

Aug, 2007 - Dec, 2010

3 years, 4 months

Teletech

Aug, 2007 - Dec, 2010

3 years, 4 months

I was with a telecommunication company and was in the billing department. Basically, we assist customers with bill disputes and at the same time act as sales support. We make sure that we are giving world class customer service.

Aug, 2007 - Dec, 2010

3 years, 4 months

Accounting Staff

May, 2005 - Jun, 2007

2 years, 1 month

Du Ek Sam, Inc.

May, 2005 - Jun, 2007

2 years, 1 month

Update the books of accounts of the branch that I was in, submit report every month to our head office.

May, 2005 - Jun, 2007

2 years, 1 month

Education

University of Bohol

2001 - 2005

4 years

Bachelor of Science in Accountancy

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Philippines

2001 - 2005

4 years

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