Hi my name is Simon Dumville and I work as a Product & Customer Experience Strategist focused on leading, mentoring and coaching teams within the disruptive digital space.
I provide an innovative approach to Product Development & User Experience with strategic counselling on how to embed customer experience / customer insight methodologies into growing organisations.
I have over 15 years+ of commercial experience, and have been lucky enough to have worked at both client and agency level with many amazing organisations such as Cable & Wireless, BMW, Zynga, The Foreign & Commenwealth Office, The Co-operative Group, The Football Association, Sage, Bertelsmann Media, The British Council and bwin.
• Successfully establishing and managing a digital experience consultancy
• Specialising in formulating customer experience management strategies / programs that drive customer loyalty, increase word of mouth, and deliver measurable business KPIs
• Formulating and selling best-practices and research approaches (testing propositional, value and loyalty capabilities) for a diverse range of clients
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