EXPLORE

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$30 USD / Hour
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United Kingdom (8:02 AM)
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Joined on April 27, 2011
$30 USD / Hour
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If your seeking for a professional software QA/Tester, Customer Service/Technical Support then you are in the right place. Experienced in providing professional support to any customer. Very customer oriented attitude. polite and ready to adapt any procedures and standards followed by the company I have 3 years experience in Software testing in a multi-billion global company. Able to create new test cases, run End-to-end, Regression, Sanity, Smoke, API and Stress testing in Frontend/Backend applications. Excellent and precise documentation Uses technical skills to contribute positively to any project. Conscientious, hardworking, very reliable and a good timekeeper. Excellent communication skills, straightforward, and positive with a friendly disposition, able to work well on my own or as a part of a team. Experienced with ticketing systems(bugs tracker), test case management softwares, WiKis, CRMs, Network monitoring tools(Zenoss), Computer Networks, Linux OS, Windows OS
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Experience
Senior Quality Assurance and Integrator Engineer
Jul, 2016 - Present
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9 years, 5 months
CS Circles (Limassol, Cyprus)
Jul, 2016 - Present
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9 years, 5 months
1. Demonstrating the company products and providing training and technical support to customers 2. Support continuous software integration processes according to the test plans/cases and configure new system deployments 3. Experience with Agile and Kanban software development methodologies 4. Experienced with End-to-end, Regression, Sanity, Smoke, API and Stress software Frontend/Backend testing 5. Tools: JIRA, TestRail, Confluence
Jul, 2016 - Present
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9 years, 5 months
Network Operations Center (NOC Engineer)
Jun, 2015 - Jul, 2016
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1 year, 1 month
PrimeTel PLC (Telecommunications Company in Limassol, Cyprus)
Jun, 2015 - Jul, 2016
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1 year, 1 month
1. Monitoring and maintaining highly complex network systems software, hardware and core infrastructure. Experienced with monitoring tools Zenoss, MRTG, Cacti, Smokeping 2. Proactive 1st level support to 24x7 national and international business customers when required 3. Perform 1st level troubleshooting, communicating and coordinating site technicians across multiple departments, and track problems using ticketing system (RT) through resolution
Jun, 2015 - Jul, 2016
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1 year, 1 month
Technical Support and Customers Service Operator
Oct, 2013 - Jun, 2015
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1 year, 8 months
PrimeTel PLC (Telecommunications Company in Limassol, Cyprus)
Oct, 2013 - Jun, 2015
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1 year, 8 months
1. Providing first line technical support for customers 2. Diagnosing and troubleshooting network problems and solving hardware or software faults 3. Handling customer complaints and questions offering always the best possible solution 4. Give customers accurate information about products and services
Oct, 2013 - Jun, 2015
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1 year, 8 months
Education
University of Portsmouth
2012 - 2013
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1 year
MSc Forensic Information Technology

United Kingdom
2012 - 2013
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1 year
University of Portsmouth
2009 - 2012
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3 years
BSc (Hons) Computer Network Management and Design

United Kingdom
2009 - 2012
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3 years
Qualifications
CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP) SWITCH
2016
CISCO
Validates planning, configuring and verifying the implementation of complex enterprise switching solutions.
2016
Verifications