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Katrina S.

@Thekatsmeow

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Providing Intuitive/Distinctive CUSTOMER SERVICE

$12 USD / Hour

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United States (12:19 AM)

Joined on June 27, 2012

$12 USD / Hour

If you are looking for a passionate and driven CSR to add to your business, then stop right here! With over 10+ years of customer relations, I am as passionate about the Customer Service industry as if it was my first day! I take pride in providing solutions to customers. My motivation and drive are to exceed all expectations, while adhering to company policies and regulations. I believe these ethics and I apply them to my life daily: INTEGRITY HONESTY COMMUNICATION RESPECT It is my conviction that without these ethics you cannot be an outstanding person or asset to any company. Some of my fortes include: Outbound/ Inbound calls Telemarketing Collections Marketing/Sales Outstanding Customer Service Impeccable Telephone Etiquette Telesales Research & Data Entry Google docs/Google voice/Email Craigslist/Backpage Proficient in MS Word, Outlook and Excel Excellent written and verbal communication skills Ability to quickly establish and build report Extremely productive in a high volume environment Personal Assisting Qualifications: Advertisement using Craigslist/Backpage Online Research Email Correspondence & Associates Ebay and Amazon Vendor Searches Record Keeping Message Center for personal Calls Social Networking Site Management Facebook Twitter Blog/Wordpress Advertisement using Craigslist/Backpage

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Experience

Inbound/outbound calls CS and Collections

Jan, 2008 - Dec, 2010

2 years, 11 months

One West Bank/Indy Mac Mortgages

Jan, 2008 - Dec, 2010

2 years, 11 months

Customer Service Collection Representative /Collections Handles high call volumes of both inbound and outbound calls within a call center Provided detailed information regarding mortgage accounts Maintained call performance goals and met bonus incentives Attended to customers needs while following guidelines and standards Training with HLS Enterprise on FHA/VA loans Enterprise training on Loan Foreclosures

Jan, 2008 - Dec, 2010

2 years, 11 months

Customer Service Rep/ Collections

Jan, 2008 - Nov, 2008

10 months

Quick Cash

Jan, 2008 - Nov, 2008

10 months

Customer Service Collections Rep/Collections Consistently received, managed, and distributed cash Responsible opener and closer of alternate stores Placed high volume of calls including collection calls Met company goals and monthly bonus incentives Multitasked efficiently, quickly and effectively while maintain face to face customer relations

Jan, 2008 - Nov, 2008

10 months

Receptionist

Jan, 2006 - Sep, 2008

2 years, 8 months

All Weathering Systems

Jan, 2006 - Sep, 2008

2 years, 8 months

Performed general office duties: mailing, typing, filing, receptionist Completed assigned tasks with little or no supervision

Jan, 2006 - Sep, 2008

2 years, 8 months

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