Freelancerı Projeye Davet Edin
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Customer Support Representative(Remote job)Nov 2018 - Nov 2019 (1 year)
• Apply refunds or coupons where applicable • Respond to customers’ email through Zendesk platform • Creating awareness of the Lime’s user agreement • When violations are found reach out to the users and take appropriate corrective action. • Investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team. • Respond to different types of chargebacks by providing appropriate evidences.
Quality and Assurance AnalystOct 2016 - Jun 2018 (1 year)
Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. I got this promotion because of my incredible performance as helpdesk analyst. As a Quality and Assurance, I audit all work done at the helpdesk. Key responsibility: • Regularly present to the team and management team on Quality Improvements.
Helpdesk AnalystOct 2014 - Sep 2016 (1 year)
Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. • Create tickets using MaxIT tools for different requests. • Understand the business requirements and provide appropriate solutions. • Able to translate the work-related documents / content provided into French from English and vice versa.
EnumaratorAug 2012 - Oct 2012 (2 months)
The project was about a research of young girls between 10 to 15years to know about the problems they have and in case they dropped out from school, why? The key responsibilities: • Interview young girls and their parents. • Recognize and give an account of problems in obtaining data; • Submit completed tasks to a supervisor and discuss developments daily; • Review data gathered from an interview to check if they are complete and accurate. • Data entry
Customer Care agentMay 2010 - Jan 2012 (1 year)
• Assisting new customers, ensuring that they are professionally handled and their enquiries converted into sales I maintained an above average performance and delivered on targets including number of calls handled. I also did well in resolving customer complaints and problems as well as conversion of calls into sales. All this was possible due to my excellent communication skills, capability to solve problems and work under pressure among others.
Marketing agentApr 2009 - Feb 2010 (10 months)
• To prepare new strategies for increasing number of our customers and the number of product and services sold in going in different places and offices. • Data entry