I worked in the BPO industry for 8 years. I have handled different campaigns both US and Canadian clients. Here is summary of my competencies:
1. Knowledgeable in Computer, through daily use of word, excel and power point as part of our daily tasks such as an end of day reports, deep dive analysis and daily stats update.
2. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches.
3. Excellent Interpersonal and Leadership Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches, and Operations. As an SME, we are being assigned to different teams and different types of associates, also in supporting teams, coaching and also helping bottom agent to become one of the top agents as well.
4. Excellent in Data analyzing, locating, abstracting legal document and data entry using, excel,adobe acrobat reader for scanned documents