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Vik K.

@vikaskrishnan

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Virtual Assistant

$6 USD / Hour

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India (11:38 AM)

Joined on May 17, 2011

$6 USD / Hour

Rich and insightful experience of over 5 years in the field of administration, coordination and Semi-Technical support. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. A keen strategist with expertise in managing operations by ensuring optimal utilization of resources. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients. Good communication skills with proven abilities in customer relationship management & team management. Proven competencies in handling escalations, issue resolution and business process enhancement. Presently working as Remote virtual Assistant (REA) in one of leading KPO I'm keen to details, organized, task-oriented, result-oriented and deadline-driven. I can serve you as per your regalement and willing to be interviewed through Skype to discuss the details of the task.

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Portfolio

Portfolio

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Experience

Sr.Remote virtual Assistant

Apr, 2010 - Present

15 years, 8 months

ABC

Apr, 2010 - Present

15 years, 8 months

Provides basic services of executive assistance in administrative Tasks like managing MS Outlook and MS Office tasks. We also provide sales support, basic internet search, managing social networking sites, creating blogs, and e-newsletters, Database Maintenance, Internet Search, Remote Desktop Management and much more My Role: ? Remote Desktop Management ? Database Maintenance Edit, Update, delete information in CRM tools like Salesforce.com or any proprietary CRM tools owned by the client Ma

Apr, 2010 - Present

15 years, 8 months

Sr.Coordinator. (Team - HTF)

May, 2007 - Apr, 2010

2 years, 11 months

Acusis Software India Pvt. Ltd.

May, 2007 - Apr, 2010

2 years, 11 months

? HT Fundamentals team, which is the core team responsible for complete work flow starting from receiving the files from remote customers, transcription of the same by HT's (Home Transcription associates), HQCA's (Home Quality Control Associates) and DFS's (Doubt file specialists). Also returning of the transcribed files within TAT (Turn Around Time) back to the customers My Role: ? My job involves coordinating with the home-based associates via e-mails, e-chat and direct telephone

May, 2007 - Apr, 2010

2 years, 11 months

Backend Process Executive

Oct, 2005 - May, 2007

1 year, 7 months

Synergy Finance Pvt. Ltd

Oct, 2005 - May, 2007

1 year, 7 months

Job Profile: ? Synergy finance a direct sales associate to HSBC bank who marketed personal loan and credit cards. Backend process Executive is responsible for managing the database, client information, and a coordinator between the sales team and the bank. My Role: ? Conducting persuasive and effective presentations/ demonstrations of the product and code of conduct of the bank to the sales team. ? Preparing business proposals for corporate and regular follow-ups for walk-in customers. ? Co

Oct, 2005 - May, 2007

1 year, 7 months

Education

Bangalore University

2000 - 2003

3 years

? Diploma in Computer Science and Engineering

Flag of

India

2000 - 2003

3 years

Qualifications

Best Productive Employee of the year 2011

2011

ABC

Awarded as the best productive employee of the year with most client feedback and client retainer.

2011

Diploma in Hardware and Networking

2004

TMC, Bangalore

Diploma in Networking with a onsite work experience

2004

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