Job responsibility o Accurate Manual Calculations of the Employer Sponsored Retirement Benefits in Excel. o Part of Work Flow Management team. o Effectively managing escalations of my clients. o Client services with Onshore SME's. o Maintaining process related trackers of the team and also data related to SLA calls with Onshore in Excel. o To effectively conduct team meetings, to discuss ways of improvement for the changing business requirements for the clients o Suggest / develop solutions,