Career Objective: To be a part of core Administration and Operations, while contributing and achieving the management’s goals.
Summary: 10+ years of rich experience in Administration, Operations, Liaison, Banking & Customer relationship Management.
Work Experience:
TATA-AIG Life Insurance Company as – Branch Operations Executive from 3-Oct-06
• Operations: Handling New Business Login, scrutiny of applications, Maintenance and upkeep of the Customer Service Centre in terms of infrastructure - housekeeping, electricity, telephone, internet etc., Petty cash management, Resources Management at CSC, Maintenance of stock, Travel arrangements. Generation of monthly renewal statement print outs, sending and following up with respective advisors/field workers for collection of renewal premiums. Handling advisor wise commission cheques.
Reliance Life Insurance Co Ltd., Bracnh Commercial Executive – 7-Apr-05 to 30-Sep-06
• Functional: Interacting with Prospects / Customers / Advisors, Addressing issues of Advisors / Customers, Sales Administration support, Data Base Maintenance, MIS, HR support, Basic Accounting, Reconciliation with Banks, maintenance of registers, forms etc., as required under various statutes.
• Administrative: Maintenance and upkeep of the Customer Service Centre (CSC) in terms of infrastructure - housekeeping, electricity, telephone, internet etc., Petty cash management, Resources Management at CSC, Maintenance of stock, Travel arrangements
• Interfacing with external agencies like vendors, Statutory Authorities as and when need be and maintaining records in order to comply with statutory requirements.
ICICI Bank Limited – SEG, - Vijayawada – Credit Operations Executive – 01-09-2003 to 06-04-05.
Objectives of the Job:
Ø Looking after the implementation of credit policy in respect of disbursals of Construction Equipment Business
Ø Collection (PDC/NPDC) reconciliation to arrive correct delinquency ratio.
Ø Collection of PDD’S (Invoice, R.C, Insurance and deferrals if any) for Construction Equipment Business
Ø Maintaining track of repayments for Construction Equipment Business
Ø Analysis of balance sheets of proponents.
Ø Solving / arrange for solving of queries at the time disbursements to Operations.
Responsibilities of the Job:
a) Assessment of the customers proposals in terms of Income generation of the asset, repayment worthiness of the customer, Entrepreneurial skill /experience of the customer, ability to obtain continuous flow of money, Past track record, Market Reputation, Resale value, Trace ability of the asset.
b) Maintaining good relations with all the dealers and make use of their relations in getting market-updated information.
c) Investigation of customer strengths by visiting personally.
d) Ensuring the collection of post disbursement documents.
e) Sharing the defaulter’s information with fellow financiers, which will help us to restrict defaulters.
f) Preparation of Collection report, Seized Asset report
S S I Limited – Vijayawada – Admin Officer – 5th Dec.2000 to 17th August 2003.
Responsibilities of the Job:
Ø Handled the statutory activities like maintenance of ESI & PF registers.
Ø Since worked for the Area Office, used to collect the MIS from the other centres of the area and forwarding the same to Regional Office on a weekly basis.
Ø Prepared batch wise MIS, Course wise MIS, and Collection MIS etc.
Ø Remittance of ESI returns on a half-yearly basis.
Ø Handled Bank transactions such as deposition of cheques and Cash on a daily basis.
Ø Preparation of stock indent and stock status (course material) on a monthly basis.
Ø Software installation issues as and when received from RO & HO.
Cholamandalam Investment & Finance Co Ltd., - Vijayawada – 20th March 1996 to 30th Nov.2000
Worked as Office Administrator cum Operations Executive & Computer Operator.
BANKING
Deposition of Vehicle finance cheques/DDs/Cash/POs and Deposits department as well and also the reconciliation of credits that are required by the Banks department. Includes maintaining good relations with the bank staff for our requirements i.e., clarifications for the credits that are shown in the bank statement.
OPERATIONS & ADMINISTRATION
A Sending Cheque return letters to the concerned hirers. Apart from that contacting them over phone (if local) and sending phonograms/telegrams (for out station hirers).
B Sending cheque reversal advises (copy of debit advice obtained from the bank) to Vehicle finance department at H.O. (whenever cheque return takes place) to update them in the concerned hirer's account.
C Sending reminders to all the out standing hirers for both the instalments and pending documents as well.
D Generation of Account schedules for all the proposals.
E Despatch of Repayment schedule and account schedules (upon receipt of the same from H.O.) to the respective Hirers.
F Maintenance of Petty cash.
G Helping the Marketing staff in their efforts for collection of arrears, by contacting the respective hirers over phone (if local) and sending phonograms and telegrams.
H Preparation of NOC [NO OBJECTION CERTIFICATE] requisitions for the terminated agreements.
I Operation of mails and responding to them accordingly.
J Receipt generation and PDC [POST DATED CHEQUES] maintenance.
K Maintaining cordial relationship with the existing customers for future business purpose.
L Remittance of ESI challans in the bank on a monthly basis.
M Correspondence with RTA agent over various matters like sending stoppage reports of the seized vehicles
N Monitoring filing process in the branch.
O Preparation of Receipt control Report Receipt checklist for the same, enclosing the bank challans and cheque return advices (if any) and sending them to H.O. on a daily basis.
P Handled the MIS reports such as Collection, Sales, Disbursement, Banking etc..
