Mark W.

Mark Wignarajah Hybrid Consultancy Ltd 7 Melton Road Flat 1 NG2 7nw ( 07813789642 : PROFILE EXPERTISE • Flexible approach to training combining Technical and Soft skills based training • Trained 1-2-1, Class room, and Seminar based training • Excellent Customer facing and Selling skills and can adapt quickly to environment • Trained in Medical, NHS, Office,Warehouse Secure, Military/Banks,Met Police,FCO,Defra) • Worked within large teams and on solo projects • Trained variety of clients from Directors though to Admin personnel • Trained across the UK and Internationally ACHIEVEMENTS • Respected in my field of work by co workers and clients for always delivering to a high standard • Delivered SAP, SharePoint MOSS, Dynamics, IBM Maximo, CRM and Bespoke Apps • Played a dedicated role in a number of Training Life Cycles from Design,UAT,Test etc • Used strong self motivation to influence users, colleagues and clients • Managed a team of trainers and assisted in the development of staff • Developed user friendly diverse course content from QRG’s through to E-learning WORK EXPERIENCE January 08 - Present Training and Development Consultant Interserve FM Microsoft SharePoint 07 § Designed and developed training material and portal content on MS SharePoint 07 (MOSS) from administrator level through to End users. § Delivered training to users and Superusers in SharePoint 2007 across the business (Full admin, creating sites, Pages, Security, workflows, web parts, document management Flat files Etc) § Delivered seminars on MOSS 2007 across business – Team sites and Publishing sites IBM Maximo § Delivered user courses for HSBC,Home Office,Met Police, DEFRA and FCO to FM Managers, finance staff and helpdesk staff in PM’s, Job Plans, Purchase orders, WO Tracking, Assignment Manager, Receipting, Service Requests and also assisted with floor walking after deployments. MIcrosoft Dynamics AX HR § Developed all training collateral for HR (Full Recruitment life cycle) and designed and developed all material – CBT’s, QRG’s, user guides. § Ultrasys, Innovise, Resource Scheduler – delivered various courses as above. § Trained on PDA devices (Symbol MC70) for engineers as part of Maximo mobile solution. § Worked closely with PM’s and BSM’s to manage training projects and budgets. December 07 – December 07 CISCO IPCC Trainer Hewlett Packard Education • Trained Nationwide Building society call centre staff on IPCC v7 software including Witness call playback, CMS, Cisco Agent Desktop and Webview manager call reporting tool as part of a UK call centre virtualisation project amongst 5 call centers. • Assisted in floor walking and end user support July 07 – December 07 Lead ERP and CRM Trainer BSS Group • Contracted for Eurosoft consultancy on a CRM training and Kerridge Supply Chain process training roleout across the UK training 600 offices. • Designed and developed all training materials including Quick Guides, Training Slides and other training aids. Ran Train the Trainer sessions to up skill new trainers and liaised with business partners across the BSS Group running full TNA process. • Managed project plans and delivery schedules for training dry runs. May 07 – July 07 SAP CRM, IS-U Trainer Southern Water • Trained all users including call centre staff and senior business users on SAP R3 system. • Designed and Created material using RWD Infopak design package and produced on-line manuals, Quick Guides and full system documentation. Also trained on supplementation training (Finance, Account view, dunning, Installment plans etc) and trained all users on CRM including activities, business workplace and advanced search criteria. February 07 – July 07 SAP R3 CIC/MRP Trainer Rolls Royce • Contracted to Rolls Royce to facilitate LNA and TNA process to aid in training current MRP controllers in various aspects of SAP MRP 12,3,and 4.. • Creating individual learning paths, training material and managed change within the department. • Trained on Web based bespoke CRM. November 06 – February 07 SAP R3 CRM,IS-U Trainer Centrica British Gas • Trained End Users, Super Users & Floor Walkers using On Demand simulations and live SAP workshops. • Specialized in training CRM, CIC, and Business Workplace, SAP Web based CRM client (On Demand) • Also trained areas of IS-U including: • Finance (Dunning, Creditworthiness points, late payment charges, commission calculation, manual payments, debit/credit card payment, installment plan, payment planning • Sales and Marketing November 04 – November 06 National Training Manager Mediary Ltd • Continuous internal I.T. training consultancy on various different NHS National Projects, such as the 'One Account' helpline, 'SugerCRM', 'I.T & You' and the 'e-learning Campaign ' (including Induction & Customer Care Training for all projects). • Managed training operations for Mediary PLC for upskilling NHS Trusts on a Web based booking system. • Designed and published training materials, schedules and other newsletters as required. Designed and delivered Train the Trainer workshops to more than 20 trainers and delivered training to NHS practices and trusts across the UK. • Designed, facilitated and evaluated training programmes across all Mediary customer sites (England, Wales and N.Ireland), integrating both Kolb's Learning Cycle and the Training Cycle. • Trained individuals and groups in a corporate setting on CRM, Microsoft Office 95, 97 and 2000 application software, operating systems, bespoke systems and Internet software. December 02 – February 04 Technical Trainer Nexor Ltd • Managed all extensive technical training functions for corporate and SME clients in England & Wales. • Designed, developed and implemented instructor-led training in highly technical and mission critical environments (UK MoD, Bank of England, GCHQ, European Central Banks, Canadian Government etc.), followed by thorough evaluation to assess impact and ROI. • Liased with Sales in pre sales consultations and provided training internally to the business and globally to Nexor’s client base. • Created a Personalised Care program, which included developing quality of service competencies, staff training, monitoring program, rewards and recognition program. • Used innovative and creative approaches in training development of all training material including Quick Guides, Sales handouts and presentations. July 02 – December 02 Support Trainer Royal Bank of Scotland • Supporting the largest NT Network platform in Europe • Was contracted to assist the Royal Bank of Scotland over the transition period between Nat-West and The Royal Bank of Scotland system migration. • 1st line technical support and systems training, faultfinding, & adhoc training customer service skills. July 00 – July 02 Technical Support/Trainer Syntax Consultancy Ltd • 1st and 2nd line Technical Support/Webmaster including the maintenance of the corporate website and Intranet. Assisted in system testing and development of different areas which included a high volume of 1st to 2nd line end user support from in-depth PC technicalities to general user queries. • End user training with new software and hardware though out the company and was also in charge of creating technical manuals and reports. EDUCATION • 2009 – Microsoft 2007 SharePoint Administrator 5 day – Combined Knowledge Ltd • 2008 – MOSS 2007 Super User Certification – Interserve (Microsoft) • 2008 – Microsoft Dynamics Super User training course - Edenbrook • 2008 – IBM Cognos Reports training course • 2008 – Atkins Maximo Training Course - Helpdesk • 2007 – ITIL (V3) – Management Training Course • 2007 – Hewlett Packard IPCC v7 User Agent, Webview Reports Training • 2007 – ERP in Action – Rolls Royce • 2007 – ICON Warehouse management system for EDA/PDA’s • 2006 – [login to view URL] – Train the Trainer workshop • 2003 - Institute of IT Training - TAP Certified in Training Delivery Skills • 2003 – Huthwaite International – SPIN Selling Skills • 2003 - VOIP USL System Administration Training - AVAYA Communication • 2002 - University of Derby, Bsc (Hons) Information systems 2:2 • 1998 - South Nottingham College, BTEC National Diploma In Computer Studies • 1996 - South Nottingham College, GNVQ Intermediate in Information Technology • 1995 - Toothill Comprehensive, Nottingham, 8 GCSEs PERSONAL INTERESTS British Fitness Instructor Full Clean Driving Licence Martial Arts (Wing Chun) DOB:15-07-79 MMA Drums and Guitar