Flordelice M.

As a versatile freelancer, I bring a wealth of expertise in Microsoft applications, including Word, Excel, and PowerPoint, along with a foundational understanding of VBA. With an extensive career spanning from Technical Support and Customer Service roles for US clients to pivotal positions in Business Intelligence, Workforce Management, and Data Analysis, I've honed skills in data interpretation, crafting interactive dashboards, defining KPIs with stakeholders, proactive scheduling, and process improvements. This journey includes roles as a Business Intelligence Specialist, Workforce Management Supervisor, Mission Control Analyst, and Technical Support Representative, showcasing a proven track record in problem-solving, exceptional customer service, and a commitment to adaptability, diligence, and continuous learning.