Gustavo C.

I've been working in the call center industry for more than 5 years now. My expertise comes from working in both B2B and B2C projects; working for international call center companies such as Startek, Alorica, KM2 Solutions, Myron, Amway dealing with clients from the USA & Canada. Skilled in: * Customer Service: High call volume of inbound calls with FCR method ( First Call Resolution) * Hard Sales/Cold Calling: Persuasive attitude with effective negotiation methods to guarantee closing sales. * Appointment Setting: Recognized potential customers, 100% pre-qualified leads to make your sales team job easier. * Email Handling: Typing speed: 60 WPS, email etiquette, customer-oriented. * Technical Support: Tech-savvy, patience, and efficiency to guide customers through a technical process or to solve them myself. * Social Media Management: Expertise managing appearance and responding to clients post, Facebook, Instagram, Pinterest. Boosting potential clients amount.