Laura M.

Cisco Networking Academy<br />Competencies:<br />-Define Information Technology (IT) and describe the components of a personal computer<br />-Protect themselves, equipment and the environment from accidents, damage and contamination<br />-Perform a step-by-step assembly of a desktop computer<br />-Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process<br />-Install and navigate an operating system<br />-Configure computers to attach to an existing network<br />-Apply good communications skills and professional behavior while working with customers<br />-Perform preventive maintenance and basic troubleshooting<br />