Vishal S.

Professional with 10+ years of experience in areas of , Business Continuity Management, Operations Management, People Management, Process Management, CRM, Process Standardization, Process improvement, and Client Engagement. Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes within defined timelines. Proficient at leading teams for running successful process operations & hands-on experience in developing procedures, service standards for business excellence. Proven track record of maintaining cordial relations with customers, clients, ensuring adherence to quality & service norms to achieve customer satisfaction. Deft at organizing and coordinating training programs for improving employee efficiency and ensuring that process surpasses achievement of delivery & service quality norms. Experience in forming, managing and mentoring a team