Allysa D.

A licensed Electronics Engineer and Electronics Technician, CCNA. I worked as Network Operations Engineer in an Enterprise. I performed network monitoring and troubleshooting in a 24X7X365, utilized knowledge and experience to identify, troubleshoot, and resolve simple and complex problems quickly and effectively, and make use of trouble ticketing system to and document outages. I lso worked as IT operations Analyst in Accenture for three years. We provided level 1 to 2 troubleshooting in network and desktop support. We performed remote troubleshooting through diagnostic technques and pertinent questios, We investigated incidents and provide solutions thru call, chat, and emails. as Tier 2 Network Operations Engineer.We perform network monitoring and troubleshooting in 24 by 7 environment. We make use of trouble ticketing system to document outages. We attend bridge calls outages to provide solutions in every network issues