Daniele Z.

I am a skilled technician capable of identifying problems, repairing problems, helping end users, updating systems, installing new hardware and software, installing cables, troubleshooting computers and basic networks, inventorying IT assets, documenting systems, and supporting the IT department in multiple capacities. I know any programming language, for exsmple: HTML 5, CSS 3, MYSQL, JAVA, JAVASCRIPT, JQUERY, RUBY(low), E-commerce website. My portfolio website is: [login to view URL] As an IT support specialist, I feel that it is vital to be a strong communicator as, for example, I have to understand what inexperienced end users are trying to explain particularly as this position requires extensive discussions over the phone. I regularly have to conduct remote diagnostics for a number of employees who are based in other buildings, or who are travelling on behalf of the company. I also work as part of the IT team, providing IT support desktop assistance to other workers directly. I feel I have all the pre-requisite requirements for this role as this certification validates the basic computer and networking skills needed to become an IT support technician. I enclose my CV which also details my other software certifications, and am available for interview at your convenience. References are available on request and I very much look forward to hearing from you as appropriate. Yours faithfully