Deepti S.

A Technical Communication and Marketing Communication professional for 8 years, I hold extensive experience in writing and publishing end-user, technical, and marketing documentation. My hands-on experience exists in the following genres of writing; Technical Writing for various Software domains (majorly Telecom and Cloud Platform) for Print, Online and Web media, Marketing Communications (Whitepapers, Newsletters, Case Studies, PPTs etc), Technical Content Writing, Blogging and Web Content Creation. I have detailed knowledge of Software Development Life Cycle (SDLC), Document Development Life Cycle (DDLC used in Waterfall Development Model) and Agile Methodologies. I have strong verbal and written communication skills and the acumen to plan and execute end-to-end documentation. A senior Technical Writer at Dell, I follow a user centric approach in all my documentations, and am familiar with industry standard tools and technologies (WebWorks, Framemaker, DITA/XML authoring). I am a quick learner, and can easily adapt to both the team and independent work environments. I have a technical educational background (MCA) and have a flair for writing. I understand technology as well as the end user well. All my writings are user-centric, with a lot of focus on customer requirements. Having worked as Senior Technical Writer at Dell in past, I have handled the documentations such as User Manuals, Installation Guides, Release Notes, API guide documentation, Error Message reviews and GUI text edits to name a few. From the business writing and sales perspective, I have been into writing web content, Business and Marketing Writing, Website content, Case Studies, Newsletters, Press Releases, White Papers, social media marketing on facebook, linkedin and twitter. At work, I have been into a lot of collaborations with onsite and offsite teams for product documentations. I am a self-learner and have been leading the documentation efforts at workplace. I have extensive writing experience in various domains including telecom, virtualization, cloud computing, IT lab infrastructure management, mobile applications, customer loyalty, IP, Medical and Travel to name a few.