Florida F.

I have been in the BPO industry since 2014, and most of my experience is with Customer Service. Providing great Customer Service is a tough job but with all the experiences, knowledge , trainings and skills that I have , I know I would be able to provide quality customer experience. Everyone can deliver RESULTS but only few can deliver Satisfaction. Maximize your business with the BEST Customer Service professional. Company and Work Experience: SAFELINK Wireless- Customer Support Assist customers inquiries about Free Lifeline Benefits covered by their Health Care Insurance such as Medicare , Medicaid and Medical. Process Lifeline Benefit enrollment together with Street Team Agent base in US. STRAIGHTTALK Wireless- Technical Support, Customer Service Retention and Customer Support -Provide technical support with regards to their ; phones , landline phone, modem, router and mobile hotspot device. -Handling irate customers , build rapport , shows empathy and sympathy to retain customer , Exceptional call handling skills and communication skills. -Process payment using customers Credit card or Debit card for their monthly phone service. - process orders through STRAIGHTTALK websites - Track orders for customer . Courier: FEDEX, UPS and USPS TRACFONE Wireless- Dealer Support, Carrier Support ,Technical Support , Customer Support - Assist dealers From WALMART, Target, K Mart, Best buy, and Family dollar. - Assist third party agent from Verizon Wireless, AT&T, TMOBILE. -Process payment using credit card and debit card. - Provide technical support for phone , landline, modem, and mobile hotspot Onboarding Support/ Agent - Ticket creation -Email / chat support with third party agents. Outbound Sales - Calling potential customer to enroll in automatic payment using their credit or debit card for their phone service and schedule call back. - Currently working at Mobile Responsive website for Realtor as a Website manage and phone, Email & Chat support