Jean Kristine L.

I've been in the BPO industry for more than 4 years. 3 years as a Customer Service Representative in a high volume customer support call center for a telecommunications and financial account for Canada and US. I also worked as a Quality Coordinator where I monitored and listened to 15 calls per day and lastly as a Team Manager where I handled 15 agents do supervisory calls, send daily, weekly and monthly reports.