Jacqueline M. Baumgartner
4101 East 420 Road
Oologah, OK 74053
[login to view URL]
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EXPERIENCE-
11/07-08/10 Cloud 10- Telecommute
Customer Service/Tech Support
Responsibilities are working for Comcast answering calls for customer support on internet
problems, such as modems, hardware, software or outages. Also troubleshooting cable such as cable box issues, signal problems and television issues and remote issues Other areas of support are email and helping the customers through their website problems.
10/07-02/09 [login to view URL] - Telecommute
Customer Service/Sales
Responsibilities include dealing with customer complaints, order tracking, inquires and
customer service email. Other duties are keeping a certain sales conversion rate, calling
florists about orders and deliveries.
03/05-01/08 MoveAmerica - Telecommute
Operations Manager
Job duties were coordinating moves between terminals and customers, making sure every
trailer was spotted, picked up, moved and delivered for a customer. This included bill of
lading, releases, collection of money, and dealing with customer complaints.
06/03-08/07 Onsite – Telecommute
Data Entry/Quality Control
Job responsibilities were inputting information off of client documents into company’s system. Information is taken from scanned documents. Other job duties included checking and correcting
any work submitted by other employees.
06/00-05/04 LiveOps- Telecommute
Customer Service/Sales
Job duties were to answer phone lines for a variety of companies, processing orders,
answering any questions from customer inquiries, and up-selling if necessary. We also
provide answering services, act as customer service. I had advanced into exclusive
call pools, which required being able to up-sell, have good call conversions and call
times.
05/00-07/01 Peopledotcom – Telecommute
Recruiting Manager
Starting job position- recruiter, recruited for major companies filling positions for their
management teams. I quickly moved up to assistant manager. Assisted the manager with
handling daily tasks with a team of recruiters. Such as training, interviewing new recruiters,
daily meetings and also recruiting myself to make sure positions (interview slots) were being
filled. Within months I became manager of my own team and thus gaining more
responsibilities such as dealing with clients on a daily basis to make sure their needs were
being met. I held multiple accounts normally from five to six accounts. I dealt with my own
team of recruiters; hiring firing, training, meetings, and making sure daily goals
were being met. I also had to interview each candidate to make sure they were qualified and
to get them prepared for the job interviews.
08/99-03/00 Talk is Cheap – Telecommute
Telemarketer/Sales
With this job I worked on many projects. We worked as independent contractors for Dish
Network selling satellite services to customers. Our job was to set appointments and do
follow up calls to make sure everything was set. We also served as customer
service representatives for the installers. Other projects consisted of working for various
medical insurance companies. We would set appointments for the salesmen to come out and sell their insurance.
06/99-10/01 Prevent Blindness – Telecommute
Telemarketer/Customer Service
Responsibilities were to make calls asking for clothing or any household item to donate. Would also make reminder calls, and took care of any complaints or disputes.
EDUCATION- Currently attending college
H & R Block Tax Preparation Course
SKILLS- Windows 98-Vista
Microsoft Office
PowerPoint
Microsoft Word
Excel
I Pro Tech
Outlook
Quicken
HTML
Adobe Photoshop
Adobe ImageReady
Dreamweaver
Flash
Fireworks
JavaScript
Act
Typing Skills 55-65 wpm
REFERENCES- References provided on request
