Curriculum Vitae of J.M. Bhargavi
Work Experience
Summary:
My work experience is predominantly in the areas of information analysis, technical writing and marketing communication. I have acquired rich experience in these areas and can comfortably interact with US and Indian customers.
1.Ascendum Systems Pvt Ltd, Bangalore – July 2004 to present
Designation - Content Analyst
Ascendum Systems Pvt Ltd ([login to view URL]) is a multi-national company that offers software development and content management solutions. My current responsibilities include:
•Conducting Internet based market research of products and customer requirements for US based FMCG and retail companies
•Analysing market research data
•Preparing presentations that offer statistical analysis of the data and reporting the analysis to customers
•Regular customer communication by e-mail
•Preparing training manuals based on projects executed
•Training new hires
•Tested inhouse project management tool and reported the results
2.Seequal Software Pvt Ltd, Bangalore – January 2004 to July 2004
Designation - Technical Writer
Seequal Software Pvt Ltd ([login to view URL]) is a multi-national company that specializes in providing quality e-learning. My responsibilities included the following:
•Learning various platforms like VB, C# and Microsoft .net
•Learning various operating systems like Windows 200x, XP
•Preparing questions and answers for simulation (mock tests) of IT certification exams like MCSE, MCSA MCSD and others.
•Preparing training material for the above certification tests, including illustrations and explanations.
3.Unilog Content Solutions (P) Limited, Bangalore – April 2003 to December 2003
Designation - Data Analyst
Unilog Content Solutions ([login to view URL]) is a multi-national company that offers comprehensive content solutions, product catalog management and documentation services to its global customers. My responsibilities included the following:
•Cleansing customer's product data and enriching the same
•Classifying customer's product to make it transact-able electronic content
•Writing macros in Epsilon software to cleanse the product data
[login to view URL] Electronic Data Processing India, Bangalore – September 2002 to March 2003
Designation - Customer Support Executive
I was employed in “HSBC Mortgages USA” division. The work involved handling inbound & outbound customers calls, along with back office processing.
5.BankMuscat, Bangalore – May 2001 to December 2001
Designation - Customer Support & Telemarketing Executive
As a contract employee, I was responsible for customer support and telemarketing, for corporate clients of BankMuscat.
Other Activities
Offered freelance marketing communication support to various customers including Pristine Consulting, Bangalore. This invovled creation of marketing collaterals like:
•Corporate presentations
•Corporate brochures
•Customer success stories (case studies)
•Content authoring for corporate website
Areas of interest
1.Technical documentation
[login to view URL] communication
3.Customer interaction
Educational Background
No. Course Institution Score
1 Bachelor of Engineering in Electronics & Instrumentation D.S.C.E, Bangalore University 60.00%
2 Pre-University Course Vijaya College, K.P.U.E.B, Bangalore 76.00%
3 S.S.L.C S.S.V.M, K.S.E.E.B, Bangalore 80.00%
Software Skills
Operating Systems Windows 95/98/NT, 200x, Linux
Office packages MS Office, OpenOffice, StarOffice, Adobe Acrobat
Programming Languages C, J2EE, Visual Studio .NET
Scripting Language HTML
RDBMS MS Access
Enterprise Software Active Directory Server, BugZilla
Design Tools Adobe Photoshop, RoboHelp Word, RoboHelp HTML, Macromedia Flash Mx
Professional trainings
[login to view URL] on financial product offerings by BankMuscat – May 2001
2.Trained by HSBC (EDPI) in Customer Service and Communication skills (September 2002 – October 2002)
[login to view URL] on Windows Server 2003, Planning and deploying Network Infrastructure, Planning and deploying Active Directory.
[login to view URL] on Visual Studio .NET.
[login to view URL] on RoboHelp Word and RoboHelp HTML.
Languages of communication
•Can communicate well in English, Hindi and Kannada (mother tongue)
