mirandafisher77

Miranda Fisher Writer/Communicator Customer Service Expert n MS Office “Power User” n Writer/Verbal Communicator KEY SKILLS Office Skills: Telephone & Telesales at Home n Customer Service n Data/Payment/Oracle Entry/Research Management n Administrative/Manual/Technical Support Reports & Spreadsheets n Troubleshoot/Complaint Handling n Data Entry (73 WPM) Computer Skills: Word n Excel n PowerPoint n Access n Windows n Outlook n Windows Vista/XP/7 PROFESSIONAL EXPERIENCE Virtual Assistant/Writer (Pisgah Forest, NC) Independent Contractor, 1/10-Current n Exceed in role the ability to handle a variety of writing/customer service contracts while maintaining a 3.15+GPA by maturely prioritizing my time online at school/work/home life. n Proficient in telephone & quick computer skills within a heavy writing/working environment. Research & rapidly write assigned/independent written articles and rebuilt client trust to prevent the loss of key accounts & my personal clientele. n Continuous recognition in up sells/creativity in job. Restore fallen articles to regain readers, access/enter financial & payment information, accelerate in goal driven continuous call times & receive bonuses for excellent processing/receiving times. n Consistently praised by contractors for incessant creativity, devotion to elements, model customer service conveyance and team-player attitude. West at Home (Omaha, NE) n Virtual Assistant/Tech Support Representative, 3/07 to 4/10 n Support & service agent for clients at West. Took inbound calls in quiet home office, set own schedule at company website, work overtime/through high volume call times for bonuses/extra money. Efficiently met call times for each of clients and in meeting company goals. Added new/updated existing/changed customer information. n Manually activate/update information & ensure quality care. Expert in Siebel complex computer system. Work all hours available to trust with West. Recognized frequently for quality customer service support on our login/message board receiving bonuses/extra features on my own service plan. EDUCATION Ashford Online University (Clinton, IA) BA in Journalism/Mass Communications, June 2011