Satish M.

## BIO Employment History Customer Broadcast pvt. Ltd -Service007 Dec 2004 to May 2006 Customer Support Executive with Customer Broadcast Pvt. Ltd., Chennai. Job profile: Handling in-bound and out-bound calls for customer support and prospect enquiries Coordinating with the field force for effective customer service Documenting calls received and action taken Products : Kone elevators, Daikin Air-conditioning, Siemens and Sharp range of products Logging Complaints and Providing Servicing to the Following Concerns: © KONE ELEVATORS PVT LTD. © ANCHOR DAEWOO. © SIEMENS. © HDFC BANK. © MY TVS 24/7 EMERGENCY ROAD SIDE BREAKS DOWN SERVICE. ACCEL FRONTLINE LTD, Chennai From May 2006 to till date Working as Technical Associate Executive [BPO Operations] Job profile: Responsible for Getting Information from the Client about the products Providing the First level Technical Support for Direct / Mail / Voice Responsible for Logging the Call based on the problem facing by the Client Assigning the call to the appropriate Location Head and Field Engineers Responsible for Follow-up the call status Provide the Spares and the Service required, escalation about the call status Responsible in Getting the Customer Survey about the call support Involved in Generating the Call Reports ## Area of Expertise Exposure in Microsoft Excel. Typing speed 70 wpm.