Naveen Goud G.

Worked on integration of 3rd Party tools like 'xMatters' and 'Jira' with ServiceNow. •Worked on Flow Designer to drive the process of Custom Applications and Service Catalogs. •Created 'Data stream' actions in flow designer for integration. •Worked on Robust Transformer. •Worked on Demand Management Implementation. •Set up Automated Test Framework suites for testing developed stories. •Creating customized Business Rules, Client Scripts, ACLs for tables depending on the business requirements. •Set up multiple Notifications with scripts and templates. •Worked on Incident and Knowledge modules. •I have Knowledge on VRM module. •Set up survey to get feedback on completion of story. •Creating catalog items, order guides, Record producers in Service Catalog. •Developed server-side scripts based on business requirements. •Perform instance configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team. •Working on service catalog tasks, change tasks, problem tasks assigned to the team within agreed SLAs. •Create customized reports and dashboards based on customer requirements. •Provide training to new team members, introducing them to NOW platform and guiding them on their daily tasks until they can manage them independently.