• Design, implement, ongoing management and maintenance of open source VoIP platform based on Asterisk and FreeSWITCH including country-wide IP-PBX with more than 2000 users and 1000+ sites connected via satellite DVB, DSL and E-1’s to the central VoIP servers at Nadra Headquarter.
• NADRA’s contact centres based on Vicidial (an asterisk based contact center solution) is the largest implementation of an open source call center application in the region with 400 agents at 4 different geographically separate sites and centrally managed ACD/Queues Handling more than 20,000 calls per day.
• implement Skype Instant Messaging and Voice (Skype to SIP) network with Jabber XMPP protocol and Asterisk/ FreeSWITCH.
• Developed Business applications like Call recording, CDR monitoring, CustomCorporate
Billing on top of Asterisk PBX.