None Delivery Crisis Management - Amazon EU English, French, German languages

You only need to speak one language but the more the better. Experienced support person / crisis management person needed for damage limitation exercise. Approx 200 parcels will not be delivered to our Amazon customers but we don't know which 200. They left our building but never arrived in the UK for insertion into Royal Mail system. This will have catastrophic affect on our Amazon Seller rating. Damage limitation strategy needed specific to Amazon but more important is willingness to pick up the telephone and call potentially affected customers. Hence the language skills - more than 1 person may be needed. URGENT. Estimated work, 5 - 8 hours UK, 2 - 3 hours France, 2 - 3 hours Germany. Remember to cover the cost of telephone calls in your bid but Skype can be used. Bids are to do the work not start a conversation. Stare languages covered. URGENT Needs doing Monday / Tuesday this week! URGENT