OR question

) An IT company (JR) is one of the main computer dealers in Saudi Arabia. Its only competitors are AL and GP companies. Currently, JR has approximately 40% of the market share for the laptop sales, AL has 35% of the market share, and GP has 25% of the market share. The manager of JR thinks that it is the most successful company in keeping its customers. Eighty percent of its customers remained for a period of time to purchase the products of JR again. AL had only a 70% retention rate of customers, however, GP was in the worst condition, and only 60% of the customers remained with the firm. The JR lost 10% of its customers to Al and remaining to the GP Company. Similarly, AL lost its 20% customer to JR and 10% to GP. GP lost 25% of customer to JR and remaining to AL Company. a. What will be the customer distribution for the next year, if there are 120.000 customers in Saudi Arabia? b. How would be the customer distribution for a long run, Use engineering fundamentals to solve the problem using Markov analysis approach? Execute appropriate computer solution strategies, and apply engineering judgments to evaluate the findings?