296822 Helpdesk in PHP

Well we've seen it here before - basically a Perldesk clone... Client Area Features o Multiple Language Support o Ability to assign a priority for the request o View support request history o Flood Prevention for incoming emails, this only allows a user to submit a request every x seconds. o Searchable Knowledge Base (managed by staff members) this will be tied into a FAQ manager we have * Staff Area Features o Performance Tracking, staff members can view the % of calls they have closed o Rating Performance, users can rate how helpful a staff member was allowing satisfaction reporting in the administration o Private Staff notes can be set on help desk requests, so that users cannot view them o Assign requests to other departments or staff members o Staff Members can view/attach files when responding to user requests. o Easy call display, showing Emergency, new and open requests o Predefined response templates o Knowledge Base management - tie into a FAQ Manager we have o Ticket notifications * Administration Area Features o Change layout via the template editor o User Management, including the ability to create user accounts o Manage Staff, view staff members performance and response time o Ticket Overview o Create an unlimited number of support categories o E-mail All Users o E-mail All Staff Members o Search Customers o View online/active staff members o Customize the whole design via the templates very easily o Edit the email response templates