This is what we want - An online that runs our entire gym from check ins to sales, allows members to access their own information as well as provide communication gateway between members and their personal trainers and charts displaying physical strength and endurance progression. Should also have a sense of social networking to it where members can "friend" other members from the same gym and see shared activities. This is just a small summary. Here is what we are looking to develop... This software must also be developed as a widget or service we can sign up other gyms to use like a [url removed, login to view]
Website - Ability to purchase and set up membership online, multiple level/prices of memberships available as well as area describing differences in plans. Option to add a "chat with live sales person" option where sales reps can answer and chat with online leads through their back end portal.
Customer check in - should be done through barcode keychain and later update for fingerprint scanner. Display customer information - membership type, child care, monthly payment, classes available, quick (redeem now) class button to attend specific classes. Track client checkins, times and offer reports/charts to display heavy traffic times, purchase/sales time charts and more
Point of Sale - Inventory management (should also have a custom page for e-commerce. Check a box and that checked item will display with image on our online store page), categories (drinks, management, retail, etc.) Should be simple to add/remove items, sales should link to clients accounts, Sale of Personal Training packages, classes, etc.
Member Portal - Give members the ability to upgrade to a cheaper monthly plan by paying an adjustable upgrade fee, purchase equipment and have the option to ship or pick up from the gym, buy/ add personal training sessions, classes, tanning, etc, inbox to communicate with personal trainer, view weight loss progress on chart, view body fat % on chart, view endurance/adjustable mile time. Schedule personal training around trainers viewable schedule, should have area for random scrolling images. Ability to see account, monthly payment and change billing address and credit card on file. Reserve seat in specific classes for small adjustable fee as well as notes/diary where you can record workouts. Must give 24hr notice to change training session otherwise session is still charged. Notification whenever new message is in inbox.
Team Training Portal - Everything above plus ability to communicate with other team members enrolled in VIP level membership.
Personal Trainer portal - Email alerts for current customers running low on personal training. Inbox to communicate with clients, ability to update date and stats for customer improvement and weight loss tracking, track sales, update schedule that's viewable and scheduleable by clients through member portal, easily edit appointments to change times, notes area for clients, ability to add sessions, track commissions, etc. Ability to send out group emails to team training clients
Sales Log in Portal - Ability to view P.O.S system, add/remove inventory, Add members, track commissions (as well as ability to set multi-tier commission payout by admin), Lead management tools (input and store lead info, dates of contact, lead source, priority of the lead, notes, etc., ability to set appointment and auto send email reminders to both sales rep and lead) Data tracking and viewing (previous months sales, month to date sales for each category, set category goals i.e. - enrollment fee, monthly dues, personal training/pilates, retail). All prices must be adjustable, waiveable and ability to add discounts and track campaigns. Ability to set availability for online support/chat through backend window as well as display as unavailable.
Admin Portal - Cancel memberships, view reports, sales reports, commissions reports, set gym goals, set employee goals, track employee databases, schedule employees, only allow employees to clockin 15min before specified shifts. Also, notify when employees exceed scheduled time. Customer retention page that displays non use members and members at risk of cancelling, ability to set up auto-mail outs for new members and for at-risk members. Set employee commissions, add new employees, View club statistics and more.
Super Admin Portal - This area is where we can add and set up new gyms that want to use our service for monthly fee. View and control Branding and colors, etc, please see [url removed, login to view] for a good place to start on everything we are looking for plus we want a lot more.
Security needs to be top of the line!
**Please also include pricing for mobile web site that gives members all abilities plus an easy to use User Interface. **
** Please message us with pricing on iphone and android app to completion and approval into their app stores.**