Kapalı

building online application to take calls as a multi-tenant virtual receptionist

we are a callcenter that takes calls for multiple companies. we need to be able to handle call flow for companies and be able to sms, transfer, email and action requests from customers with everything at the fingertips of our agents. customers are to be able to change and update actions via mobile and web apps.

Virtual Receptionist Application:

Prerequisites:

1) WHMCS Billing system Integration for billing customers and setting packages.

2) Multi Tenant design

3) Customer administration portal (preset options for administrators to choose with billing codes for each package or individual option)

4) Customer individual staff portal (update certain setting for how a call would route to individual, or message, text, email conference or transering of call.

5) Mobile apps for customers: android and iphone

6) Application will also have a oncall login option. (portal will show oncall agents that are logged into app. Application will sound when oncall agents request page for calls coming in.

7) Permissions for user accounts:

a. Customer Administrator

b. Customer employees

c. Agent Access)

d. OUR COMPANY Administration access. (module for WHMCS)

8) PHP, MysQL, MongoDB, Vicidial, Asterisk, HTML5, BootStrap, Responsive Design, Android Application, Iphone Application, two factor authentication (OTP)

This module will be a virtual receptionist module that will have the features of a virtual receptionist. meaning:

Call comes into a call center agent. – We will make a popup windows that will send a caller ID to a page (created by developer). The page will then bring up a company profile for the customer that has signed up with us is in the database. The receptionist (callcenter agent) will then answer the phone call on behalf of the company name that pops up on the screen.

Page Details would reference:

1) There will be a script that pops up that for the agent. The script is made by the customer administrator from either the mobile app or the customer web interface.

2) The initial page will provide the Agent with basic company information.

Eg. Company address, locations, phone number, hours of operation, website etc.

3) The agent will see options that the customer administrator set for receptionist to see. Directions for how to take the call and options that the virtual receptionist is allowed to do for the company. Eg.

i. Emergency support request -> how to send request to oncall agent.

Sending text message, sending email, calling oncall staff and transferring caller, Paging via App.

4) There will be a section that allows agent to drill down based on customer requirements.

5) page will have contacts within the company and quick reference to email or sms the contacts.

6) OUR Administrator can log into backend and adjust pricing for text messages, phone calls, voicemails, emails, and other services. Each service will connect to WHMCS for billing at end of month based on volume and package related to customer.

Portal:

1) customer portal is where the customer can add all the contacts for there company, email addresses and phone numbers for sms or transfering call, download app for oncall and onfly real-time changes..

2) customer portal will need to have reports of calls, emails and sms that the callcenter agent provided for the company.

3) customer portal would have a description and note area that would show on the CallCenter agent (receptionist screen). Allowing customer to set specific detail instructions for callers. (eg. vacation messages, etc.)

4) customer would be able to see invoice for the end of the month automatically in the customer portal. Admin Area.

a) WHMCS would have a module account for cost for both page pops, emails, and sms or paging.

b) each company may have different pricing so the costing should be in the company module prebuilt in the WHMCS.

c) billing should create a WHMCS invoice at the end of the month based on the popups, emails, sms and reports automatically.

Beceriler: Android, iPhone, Mobile App Development, MySQL, PHP

Daha fazlasını gör: virtual auto attendant, how to get freelance php projects, php developer work from home jobs, online php projects to earn money, php jobs remote, online php work from home, php freelance developer, freelance php developer hourly rate, virtual receptionist online, asp net mvc multi tenant sample application, handle scalability availability lowered latency multi tenant application, single page application multi tenant, build multi tenant application asp net, building multi tenant office model, multi level marketing online application

İşveren Hakkında:
( 2 değerlendirme ) Ottawa, Canada

Proje NO: #16361493

Bu iş için 14 freelancer ortalamada $5452 teklif veriyor

codeguru786

Thanks a lot for the posting, we are a big company and already working with many enterprise level clients. We've gone through your project description and also the document attached. We can definitely provide you a tea Daha Fazla

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(430 Değerlendirme)
9.2
graphicaa

Hi, I understood I am applying this project late, Let me know this project still open for the proposal. I can submit my detailed proposal after that. Thanks, Sebastian

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(521 Değerlendirme)
8.8
kongxiangjia

Dear I've read your description carefully and get to know that you need callcenter that takes calls for multiple companies. I am developing similar app now. Please send me a message so that we can discuss more. ht Daha Fazla

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(124 Değerlendirme)
8.0
gkws

Dear Hiring Manager, Greetings from Risensys !! Wish your day is going well and all is good with you. I would like to discuss the project in detail to serve you better and produce exactly you expected it to be. Daha Fazla

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8.1
mingah429

Hello, I read your description and got what to do. I am looking forward to discussing more for your project. I am ready now, please message me to start your project. I have 7+ years of experience in this field I am Daha Fazla

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(38 Değerlendirme)
7.5
murtaza1122

Hi I found your system can be built with sales force if you can afford sales force license monthly. It will be stable and scale able.. I am salesforce Certified [login to view URL] Developer since 2012 Certificatio Daha Fazla

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7.8
EliZhang221

Hi. After reading over your application, I’d like to know full detail of the project, so please let me know these things below if it is possible. - Do you have any mock up document? - or Any rough flow of applic Daha Fazla

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(35 Değerlendirme)
7.3
Yugene90

Hello, How are you? I have checked your job "building online application to take calls as a multi-tenant virtual receptionist" and placed a bid since I can develop your app. As you can simply check my profile, I am Daha Fazla

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(37 Değerlendirme)
7.3
xiaolinsoft

Hello. Thank you for your posing the job. I read your job description carefully and I am very interested in your job. I have been building many IOS and Android apps for 5+ years. and I am experienced in SMS. and P Daha Fazla

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6.9
jinc107

Dear customer. I am interested on your job. I have many experience on Android and iOS app development for several years. In specially, I have a strong skill on the social app development and integrating api(various s Daha Fazla

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6.9
tekzee

Hi, I HAVE READ YOUR PROJECT REQUIREMENT. I CAN HELP YOU IN THIS as we have an Expert and Experienced team for Web, ANDROID and IOS. Please come to chat so that we could have detail discussion. We are the Daha Fazla

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6.8
topstar323

Hello! I have read your idea and so much interested in your project. I have already developed many Android apps with Java, Kotlin & ios Apps with Swift, Objective C for 7 years and I'm expert in Native Mobile applica Daha Fazla

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6.1
wuyong2020

Hi, Hope you are doing well! I am mobile expert and have experienced a lot with Android & iPhone app development. This project is very interesting for me and perfect fit with my skills. I am available now and can st Daha Fazla

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5.7
eryugal

Hello, I'm yugal. I've read the project requirements carefully and i'm very much interested in developing Virtual Receptionist App with Prerequisites WHMCS Billing system Integration for billing customers and setting Daha Fazla

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(31 Değerlendirme)
5.8