Walter Martin P.

Hi there, My name is Walter I am a Bilingual Customer Service & Sales Representative with more than 6 years working from home and at Call Centers. I've been working as a CSR/Sales Rep for a long time, so that provides me with experience and proven skills when talking to people over the phone. I can multi-task and handle pressure all the time. I speak English and Spanish in a native and professional level. (Great talking to angry customers and helping them with their problems like: Refunds, order tracking, wrong items shipped, questions about the company, convincing them to not cancel their order, up selling and providing great customer support. Skills & Software - Using CRM Systems - Placing Orders via Phone - Giving Refunds - Follow up Orders - Use of VoIP calling Software. - Dealing with angry and problematic Customers - Property Management Customer Service Agent - live chat operator for Lawyers website Looking forward to hearing from you, Walter M. Palomino A.