Jira ITSM Configuration Expert Needed

Hi Good evening , I have read the brief details on your job listing . I see you have been looking for someone experienced with JIRA. Its been 8 years since I have been working on freelancer.com, I have 9 years of experience doing similar jobs. I would request you to check my profile and review projects, feedbacks of projects related to those skills. Questions: 1. These are all the requirements of your job or do you have more? If yes, Please provide detailed requirements in chat and let me review and get back with queries. 2. Do you currently have anything done or this job has to be done from scratch? 3. What is the timeline to get this job done? 4. Are you open to use 3rd party APIS for it even if they are paid? Why Choose Me? 1. I have done more than 250 major projects only on freelancer.com. 2. I have not received a single bad feedback since last 5-6 years. 3. You will find 5 star feedback on last 100+ major projects which shows my clients are happy with my work. Portfolio: https://www.freelancer.com/u/AwaisChaudhry Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) Please initiate the chat so we could discuss it in detail and we will continue from there. Thanks! Awais

With our extensive experience in Jira and ITSM practices, we are confident in our ability to efficiently manage your workflows, establish proper SLAs, and seamlessly integrate your external IT tools into the Jira Service Management environment. As a skilled team of 35+ developers, we've successfully customized workflows and set up SLAs for numerous previous projects similar to yours. Our track record and your needs align perfectly. Additionally, we have in-depth knowledge not just about Jira's capabilities but also on how it can be integrated with other services to ensure optimal efficiency, including your specific requirement of integrating Jira ITSM with ServiceNow. We always work with milestones and release phases, which aligns well with the phased approach you seek. Our clients have recommended us because we strive for 100% client satisfaction; this is evident from the fact that over 50% of our clients return for repeat business. We don't just do a job, we forge strong relationships and deliver long-term value. Choose us for an expert approach to your Jira ITSM configuration needs - this is what we do best.

Nice to talk you benpark123, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am the lead engineer for DS Pro IT agency. I have worked for over 10 years in Backend and software development and have successfully done multiple jobs. It will be a pleasure to work together to make your project a reality. Please feel free to contact me. I´m looking forward to working with you. I really appreciate your time and remain attentive to any request or question. Greetings

Greetings! I'm a professional in providing high quality Jira ITSM configuration service. I am a top-rated freelancer with about 15 years of experience, having served about 700 satisfied clients. Please message me to check my portfolio. Thanks, Revival

With my extensive Full Stack Developer background and proficiency in various programming languages such as Node.js, Laravel, Python/Django, React.js, Vue.js, Angular, I bring a unique skill set to the table when it comes to your Jira ITSM configuration project. Having extensively dealt with backend, frontend, and database management, my knowledge of the entire Jira ecosystem is second-to-none - allowing me to navigate complex operations like workflow customizations, SLA setup, and external tool integration adeptly. I've got a solid track record in managing multi-faceted workflows efficiently. This means working with three or more workflows simultaneously and tailoring them to meet personalized project requirements won't be a problem for me. My understanding of ITSM best practices coupled with my deep-rooted experience in Jira Service Management makes me well-placed to ensure that your desired workflows mirror industry-compliant standards. Moreover, my knack for seamless integration using cloud services such as AWS and GCP enables me not only to adapt Jira ITSM but also integrate it effectively with other necessary platforms like ServiceNow. Let's not forget my intuitive project management skills using tools like Jira; I ensure all aspects of a project are meticulously handled while maintaining transparent and efficient communication throughout. Trust in my vast experience and let us take your Jira environment to new heights! Thanks

Hi, I am interesting in your work. My work will be upto the mark and will be delivered on time. You can also check my profile showcasing my quality work and happy clients. I have question related to your project, kindly open private message board to discuss further. Looking forward to hear from you. NOTE: CONTACT ME BEFORE PLACING ORDER. Thanks

Hello I am Jamil from Bangladesh. I have been working in IT for 22 years. I acted mainly as a database and software developer and most importantly as an IT project manager. I have read your requirements which urgently requires seeking an experienced Jira ITSM consultant focusing on Jira Service Management and ITSM best practices, successful workflow customization and SLA setup, external IT tool integration within the Jira ecosystem, integration of Jira ITSM with ServiceNow etc. Answering to your needs , I am working on programming, Project management in the 22 years past. I am a certified Agile Scrum Master, certified Prince2 Practitioner and ITIL expert certified. I have used my skills and ITIL processes specially ITSM best practices, IT services and operations lifecycles and using JIRA, Confluence like tools for agility to analyze such critical project specific requirements and produce meaningful user stories, product backlog, backlog grooming, sprint backlog, sprint planning, daily standup meetings, review meetings and retrospective meetings with product owners/stakeholders and developers regularly. In those IT projects I had to manage estimation of works and planning as stated in PMP methods and prepared documents on project scopes, timelines, resources and financial budget etc. With these experience I assure you a quality work. watch my video resume attached here for better understanding. Waiting for a positive reply. Thanks and regards A. B. M. JAMIL

With a strong background in Jira Service Management (ITSM), I am excited to offer my expertise in configuring your Jira project to your specific needs. Having successfully customized multiple workflows within Jira, I understand the intricate details that dictate effective workflow management. This includes tailoring the processes according to your unique requirements and ensuring they align perfectly with ITSM best practices. In addition, I possess proven proficiency in setting up Service Level Agreements (SLAs). This involves translating ITSM practices into Jira's language effectively - ensuring the quality of services you deliver meets industry standards. You can rely on my steadfast attention to detail and meticulous approach to execute SLAs that empower your business operations. Furthermore, I bring valuable knowledge in integrating Jira with external IT tools - including but not limited to ServiceNow. Understanding these integrations are vital for attaining an optimal level of tool efficiency, thereby providing seamless experiences across your IT infrastructure. Overall, my comprehensive skillset and passion for maximum data utilization make me a perfect fit for this project. Let's leverage Jira's capabilities together to bring efficiency and productivity into your workspace!

As an experienced software development agency, RoundWeb Infotech is well-qualified to handle the scope of your project. Our expertise in Web Development, E-Commerce, CRM, ERP, and Mobile App Development align seamlessly with your needs for Jira ITSM Configuration. We help business leaders like you develop successful digital products, including UI/UX design and graphic design, backed by a strong understanding of different backend platforms such as PHP, Python, Node.js, and databases like MySQL and MongoDB. One of the key areas you mentioned is workflow customization; this plays to our strengths. We not only have a deep grasp of Jira Service Management but also vast experience customizing workflows across platforms. Additionally, we've successfully created meaningful service level agreements(SLAs) in accordance with ITSM best practices. The implementation of SLAs ensures appropriate enforcement channels and consequently better service quality.

Hi, As an experienced Jira ITSM consultant, I understand the critical importance of configuring your Jira Service Management project to meet your specific needs. Here's why choosing my services will ensure you make the right choice: Extensive Expertise: With years of experience in Jira Service Management and ITSM best practices, I have the expertise to efficiently configure your workflows, set up SLAs, and integrate external IT tools. My in-depth knowledge of Jira's capabilities allows me to tailor solutions that align perfectly with your requirements. Seamless Integration: I have a strong understanding of how to integrate Jira ITSM with external IT tools, including ServiceNow. Whether it's integrating incident management systems, monitoring tools, or collaboration platforms, I can ensure seamless integration to enhance your operational efficiency and effectiveness. Tailored Solutions: I take a personalized approach to each project, taking the time to understand your unique requirements and challenges. I will work closely with you to customize workflows, configure SLAs, and integrate external tools in a way that maximizes the value of your Jira Service Management implementation. By choosing my services, you can trust that you will receive expert guidance and support to optimize your Jira Service Management project for success.

Hi There, - I do possess extensive background in administering and customizing over 100 JIRA Service Management projects for top-tier enterprises, including a 12-year tenure at Ericsson. - 17+ years of experience with Atlassian products, specializing in JIRA, Confluence, and Bitbucket. - Proficient in creating stable bi-directional integrations between JIRA and external ITSM systems like ServiceNow and BMC Remedy. - Highly skilled in customizing large-scale workflows and defining and refining SLAs to meet enterprise needs. - Expertise in JIRA Query Language (JQL) and smart values for personalized automation tailored to specific use cases. - Successful design & implementation of numerous JIRA automation strategies/rules that are operational in production, enhancing cost efficiency and user experience. - Developed & implemented 100s of JIRA automation rules and workflows, contributing to improved delivery speed, efficiency. Have identified the appropriate JIRA APIs & exploited vast range of them to build integrations (ServiceNow, BMC Remedy), bulk/batches update of JIRA fields/parameters etc. But i would be very keen to understand few integrations specific details, much appreciate for your favorable responses. 1. Typical expected volume of traffic over these bi-directional JIRA integrations with external IT tools? 2. Does the current Jira ecosystem, has the "Issue status" mappings established with external IT tools for these integrations to function stably?