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Customer Service Representative

₹750-1250 INR / hour

Kapalı
İlan edilme: yaklaşık 1 ay önce

₹750-1250 INR / hour

I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged customers and facilitate organic growth ● Manage large amounts of incoming queries through multiple channels (voice, in-app, email) ● Taking ownership of customers issues and following problems through to resolution ● Keep accurate records and document customer service actions and discussions ● Analyze statistics and compile accurate reports ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Skills and Experience Required: ● Experience in providing customer service support, preferably in the financial services industry (min 2 years) ● Excellent knowledge of management methods and techniques ● Proficiency in English ● Ability to work 9-7 pm Indian Standard Time with the requisite devices to undertake the job (mobile, laptop) ● Working knowledge of customer service software, databases and tools (e.g. Exotel, Intercom, Freshdesk) ● Strong client-facing and communication skills, including contact handling and active listening
Proje No: 37988844

Proje hakkında

76 teklif
Uzaktan proje
Son aktiviteden bu yana geçen zaman 29 gün önce

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76 freelancer bu proje için ortalama ₹988 INR/ saat teklif veriyor
Kullanıcı Avatarı
Hi there, As an accomplished professional with extensive experience in the Hospitality, and Call Center/BPO sector, I have held roles as a Customer Support Rep, Sales Rep, Sales Manager, and Digital Telemarketer. I have worked across various industries, including Sales and Marketing, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, and Consulting, among others. Throughout my career, I have collaborated with leading companies in the United States, Europe, and Latin America, such as Magenta Insurance, TKL World-class guitar cases, Aviatur travel group, MedSupplies, Globallee, Perchpeek, RWND, Marriott hotels, Melia, Kiwi Credito, Bongo Stays, Homaris, United Call Centers, Answer800, Upway, and more. I possess fluency in English, and native-level proficiency in Spanish and German. Equipped with a dual broadband and 5G internet connection, a state-of-the-art PC, pro-imported noise-reducing headphones, and a tranquil work environment, I am ready to hit the ground running. Services I can provide include inbound/outbound customer support, appointment setting, live chat support, social media support, ticket resolution, email handling, technical support, sales representation, cold calling, and lead generation. I have extensive proficiency in various customer care software, including Zendesk, Live Chat, Zoiper, Intercom, HelpCrunch, CloudTalk, HubSpot, Slack, Zoho, Clickfunnels, Odoo, Monday, Salesforce, Gorgias, Magento, and Wix, among others. Best, Pedro
₹1.000 INR 40 gün içinde
5,0 (2 değerlendirme)
1,8
1,8
Kullanıcı Avatarı
With over 2 years of experience providing customer service, my ability to handle a low volume of inquiries effectively and professionally aligns perfectly with your project's requirements. I understand the importance of not just resolving issues but creating engaged customers who facilitate organic growth. My key strength is in following through on customers' problems till they are resolved, and I am diligent in keeping accurate records to analyze trends and compile accurate reports - important for continuous process improvement. Aside from my customer service expertise, my skills in using management methods and techniques would come to great use in organizing and streamlining tasks efficiently. My proficiency in English and ability to work during Indian Standard Time would also provide you with the flexibility to offer support to your valuable customers anytime. Moreover, my excellence in using customer service software, databases and tools such as Exotel and Freshdesk will enable me to hit the ground running on day one. I have an eye for detail which helps me maintain sound records of all customer interactions ensuring follow-up is done well. With sophisticated knowledge of catia V5, solidworks 2018, 3d printing etc . design software , I can bring in a unique perspective while dealing with complex customer issues
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hello, My name is A.Sandeep. This work is very easy for me, I have done such work a lot. I have 3 years of experience in such tasks like spreadsheet, word document, etc. I can do this work without any mistakes and will try to finish it as quickly as possible, just as you want. I will work with speed and accuracy as per your requirement. Thank you in advance!
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I am highly adaptable and quick to learn new processes and systems. This flexibility enables me to handle a variety of situations effectively and maintain a high level of performance, even in fast-paced environments. I am confident that my combination of communication skills, empathy, adaptability, and commitment to improvement make me a strong candidate for this role. I am excited about the opportunity to contribute to your team and help ensure a positive experience for your customers.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
As a virtual assistant, I've had the invaluable experience of working in various client-facing roles including customer service support for over 2 years, precisely in your demanded context - financial services. This comprehensive exposure to managing a low volume of queries proficiently and professionally has sharpened my skills in nurturing organic customer growth, ensuring satisfaction and resolving issues thoroughly. I fundamentally understand that customer service is not just a robotic task but rather a promise to deliver exceptional service tailored personally to each individual. Upon reviewing your project description thoroughly, I identify myself as the person who not only comprehensively meets your listed criteria but also transcends them with an unwavering commitment to engagement
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi, my experience in customer service have groomed me in excellent communication skills and a friendly personality, which helps me connect with people easily. I also have a lot of patience and problem-solving abilities, which are essential for customer support. I look forward to discussing how I can add value to your team Best regards
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Proposal: As a freelance customer service rep, I'll provide timely, friendly support via email, chat, or phone, ensuring customer satisfaction and brand reputation. Benefits: You'll gain increased efficiency, improved customer satisfaction, and flexible support tailored to your needs. Conclusion: I'm eager to contribute to your team's success with exceptional service. Let's work together for a positive impact. Sincerely, Uday sharma
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
. As an experienced customer service specialist, I am excited to submit my proposal for customer service project. Here’s why I believe I’m the right fit for the job: Skills and Expertise: Proficient touch typist with excellent accuracy. Skilled in data analysis, data filtering, and report generation. Familiar with tools like Google Sheets, MySQL, and MS SQL.
₹750 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
With years of hands-on work experience as a Customer Service Representative, particularly in the financial services industry just like you require, I'm confident in my ability to meet and exceed your expectations. Handling a low volume of queries per day genuinely enables me to provide the utmost care to each customer. Not only do I have a deep understanding of sophisticated management methods and techniques which aid my optimizing of customer satisfaction but also my ability to work efficiently within your preferred Indian Standard Time will help offer optimal support. One aspect that sets me apart from others is my strong background in using various customer service tools such as Exotel, Intercom, and Freshdesk - experience that aligns perfectly with this project's requirements. My multichannel expertise allows me to effectively manage and resolve issues through voice, email, and live chat with ease. Moreover, being adept at analyzing relevant data before compiling accurate reports has not only bettered my problem resolution skills but also enabled me to maximize overall customer experience. My diligent hard work is aided by the requisite set of devices including mobile and laptop to ensure seamless engagement with your customers. I believe every interaction is an opportunity to create an engaged customer and facilitate organic growth.
₹750 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
As I am good at communication with people and can ask them for there problems and report you the problem and guide them towards the solution
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi there! I’d like to help you out in this one since I feel prepared based on my knowledge and experience in customer support for companies and proficient communication skills.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I'm the right candidate for the position. Five years of experience in a call center handling inbound/outbound, chats, and social.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I believe my expansive experience as a Virtual Assistant, particularly in the capacity of a Customer Support Executive, makes me an ideal fit for your project needs. Having specialized in this field for the past 2 years, I've effectively managed inbound queries via various communication channels including voice, email and chat for clients across different industries. Specifically, I possess extensive knowledge of customer service software such as Exotel, Intercom and Freshdesk that will enable me to handle all your customer inquiries with utmost professionalism and efficiency. With my abilities to work under pressure and analyze patterns from statistics, I'll ensure you receive accurate records and precisely compiled reports. My excellent verbal and written communication skills coupled with active listening techniques will allow me to provide unparalleled customer experiences to help drive organic growth for your business - a principle goal of your project. Additionally, being well-versed in various management methods and techniques, I'll take full ownership of customers' issues and persistently follow problems through to meticulous resolution, ensuring no problem goes unaddressed. My proficiency in English, coupled with the necessary devices for the job at hand further cement my qualifications. Allow me to bring this unrivaled commitment to excellence that guarantees value beyond measure as your Customer Service Representative.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi, this is Gerald and I want to be part of your team. I am passionate about helping business to grow by ensuring that they receive the highest quality of work that they need. I am knowledgeable about customer service. I am easy to work with, open for feedback and able to work with minimal supervision. Looking forward to speak with you Gerald.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi, I'm Wafa. I am a full-remote virtual assistant. I'm writing to propose my expertise in delivering exceptional customer service for your company. With 2 years of experience building positive client relationships, I'm passionate about exceeding expectations and fostering customer loyalty. I do understand how to make the customer in comfortable when they facing a trouble and give them a perfect solutions. Being a good listener already being my natural skill. I experienced a customer service with 100% a good performance and Achieved the company Average Handling Time with a good number. possess a strong ability to identify and resolve customer concerns efficiently and effectively, minimizing frustration and maximizing satisfaction. I'm confident I can seamlessly integrate into your team and become a valuable asset in delivering exceptional customer service. Let's discuss how I can elevate your customer experience. I'm available for a call at your earliest convenience. Thank you for your time and consideration. Sincerely, Wafa
₹1.100 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I am Vaibhav Nagpal, a dedicated banking professional with extensive experience in customer services. My career is built on providing top-tier client support and fostering positive relationships, ensuring both customer satisfaction and financial success. I am eager to continue making impactful contributions in this field.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Experienced in financial customer service, proficient in English, available 9-7 IST. Dedicated to exceeding expectations.
₹900 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hello, I'm excited to propose my expertise for the Customer Service Representative position. With 2+ years in financial services support, I'm adept at phone, email, and live chat assistance. I'm committed to enhancing customer experiences and driving organic growth. I excel in handling inquiries, resolving issues, maintaining records, and adhering to communication standards. Proficient in English, I'm available from 9 AM to 7 PM IST with necessary devices. I possess working knowledge of Exotel, Intercom, and Freshdesk. Let's deliver exceptional support together! Warm regards, Sibgatulla Marzan
₹800 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Greetings, I have been a professional Customer Service Representative/Virtual Assistant/Administrative/Human Resource Manager/Email/Guest Relations and Business Development Manager for over 10 years. I am fluent in English, listening and writing with perfect grammar and structure. A quick learner with great enthusiasm to learn any required things in a very short time. A fast typist with high attention to detail and 100% accuracy. I am interested in this job because it aligns with my vision and career path in life. I see it as a great opportunity as something I can do and willing to learn every necessary skill to help me do the job proficiently. I have mastered the skill of emotional intelligence to be able to relate to people better in a more professional way. I pay attention to detail and work effectively. I graduated from the university with 3.76GPA in mass communication. I keep learning and upskilling so I can be able to delay in my job excellently. Thanks
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
With two years of experience, I bring a deep understanding of customer needs and a proven track record of resolving issues efficiently. My strong communication skills enable me to effectively convey information and empathize with customers, fostering positive relationships. I am adept at navigating complex situations and finding creative solutions to meet customer satisfaction. Additionally, my ability to adapt to new technologies and processes allows me to quickly learn and utilize support tools effectively. Overall, my experience, skills, and dedication make me well-suited to provide exceptional customer support.
₹1.000 INR 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0

Müşteri hakkında

   INDIA bayrağı
Hyderabad, India
0,0
0
Nis 12, 2024 tarihinden bu yana üye

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