Hello there,
My name is Saad (Joe), and I would like to be your Administrative Assistant and CSR. I have been providing Customer Support Services for 9 years now as I have been working as a freelancer since 2012, and you can see the reviews on my profile.
I have worked for a company as a retention agent, and I grew up to the position of Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services, through chat and email, to a US-based subscription company where my team handled more than 1500 chats weekly and I handled escalations and follow-ups with customers via email for cancelation requests and have been scoring 20% retention which is double than industry standards right now.
I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, easy, and complete in information.
I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more.
Kindly do have a look at my profile for reviews regarding my quality of services.
Lastly, I wanted to let you know that I can work well within your time zone and can be available at any time that you'd like.
Kindly let me know if you have any questions.
Best,
Saad (Joe).