I know Dell very well, and they know me. I will need to spend time with customer support and the laptop will need some handling. Send it to me. I will repair it and return it. You will pay for replacing the hard drive and my time. If you wish I can perform data recovery for additional fees. I will need 4 hours of work, 8 hours of handling on the phone, and attending the equipment has storage and shipping costs that I expect you to reimburse. Thank you.