Project for npcrus -- 2

ı need ticket system customization --- TICKET CREATE PAGE --- - - - THIS IS DEFALT FIELS - - - Subject, Department, Ticket Content, File Upload, - - - THIS IS DEFALT FIELS - - - E need extra Phone Number, Email, Name Surname, City Plate No, Label No, CRID, (This fiels is unvisible) We will get this fiels value from the url. This fiels saved to ticket tables. Please get phone number and crid value from the the url (with GET) For example i use this url ([login to view URL]) I want to see old tickets created by this phone number. under the ticket create form if exist. --- TICKET CREATE PAGE --- --- TICKET DETAILS --- I want to see this extra fiels, ( Phone Number, Email, Name Surname, City Plate No, Label No, ) under the Ticket info Tab. --- TICKET DETAILS --- --- TICKET LIST --- When i click to ticket list i want to see this titles ID, Name Surname, Plate No, Province, You can see the search box on top right. All extra feilds can be searchable, for example when i write the new column plate number. I want to see result or phone number or name. Please add all extra columns to search array. --- TICKET LIST --- When clients creating a ticket client, can select "Mark ticket as closed" (Normally this option only visible on Ticket reply page.) You can put this radio button (Mark ticket as closed) or instead of this button you can put Submit and Close button. When create a new ticket i can choose submit and submit and close button.