Dear Sir,
I am really very interested in this customer support rep position.I have been working as a Customer Support and Sales Representative for more than 4 years in a Canada based ISP company. I help customers over phone, email and live chat to solve their internet, home phone,IPTV and billing issues. So I have much experience in customer support. I am very excellent in communication with fluency in spoken and written English.I have proficient computer skills. I am always very dedicated to my work.
I have the following working experience as a Customer Support Representative:
Helped over 60 customers daily over phone, email and live chat to solve their home phone, internet, IPTV and billing issues.
Created trouble tickets in internal ticketing system to resolve customer’s issues.
Provided customers with product information and persuaded potential customers to use our services. Entered new customer information into system software and updated information of existing customer.
Generated customer’s monthly invoices and sent invoices to customers.
Updated customer’s credit card information and charged customer’s monthly bill
Made outbound call for offering new services, collecting dues, informing credit card expiry date, informing service activation time and so on. Monitored other support agents
Other related tasks.
So I hope you will consider me for this position reviewing my experiences and skills stated above. Regards
Md Sumon Hossen
Dhaka, Bangladesh.