Testing Digital Customer Experience : ONLY BELGIAN NEEDED

Before going any further please read the following with attention, We ONLY need BELGIAN freelancers with an ANDROID phone, able to read and understand FRENCH. Who we are : D-Rating is a French start-up digital rating agency created in January 2017. To know more about the company, please check our website : [login to view URL] Our project : We are looking for a number of people to test client experience in about 14 banks. This is a part-time project and each participant has a goal to test the digital client experience for 5-7 companies, following a precise methodology. The participants need to : - Fulfill 3 different journeys (on line or very rarely in the agencies) - Test the communication channels (chat, calls...) - Test the availability of digital functionalities (web and app). For example, number of clics to open an offer to a product, comparison tools between products etc. - Evaluate the level of complexity to obtain certain products on the portals of the companies In total, 56 hours of work is required, which are distributed within 7 weeks Week 1 : 11,5h Week 2 : 3h Week 3 : 6h Week 4 : 15h Week 5 : 15h Week 6 : 15h Week 7 : 1,5h We are looking for : - Belgian nationals and residing in Belgium. - Present at their address at least for some hours nearly every day during the time of the project. - A non-US person - Available between 9h-12h for at least 50% of the time while the work is being completed - Fluent in Dutch, English or French and able to communicate in English or French during the project - At ease with technology (computers, smart phones, Google Sheets) - Attentive to details Necessary material: - Performing computer with a high-speed internet connection - A well-performing Android phone (latest updates completed, maximum 3-4 years old) is imperative - Access to a printer and scanner Number of working hours : 67 hours Rate: 30 euros/h